Keyholder, Georgetown

Away; Washington; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Retail Incentive Bonus Plan

Benefits Overview

Pay Rate: $24.00 Hourly

Job summary

Away Georgetown is hiring a Keyholder to join our retail team. You will uphold brand standards and deliver exceptional service, create memorable guest experiences, and help drive store performance.

You will lead a team, onboard new hires, coach performance, and partner with management on events to engage the community. The role requires open weekend availability, at least 30 hours per week, and the ability to stand, lift, and move products as needed.

Qualifications

• Experience leading retail, customer service, or hospitality teams.
• Excellent communication and coaching abilities.
• Collaborative mindset with a focus on people and teamwork.
• Physical ability to lift up to 25 pounds and stand for long periods.

Responsibilities

• Embodies Away brand standards and delivers best-in-class customer service to every guest.
• Creates personalized, memorable experiences to foster community and connection.
• Owns in-store processes and operations for store success.
• Meets individual KPI expectations and sales goals while supporting overall store performance.
• Leads, supports, and guides a team of retail associates.
• Participates in onboarding new hires to align training with customer experience standards.
• Coaches team members to develop skills for better customer support and store operations.
• Partners with store management to assist with marketing events and programming.

Skills

Retail leadership

Customer service

Communication

Team collaboration

Coaching & feedback

Job description

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Keyholder to join our Georgetown team.

Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure.

Full-time employees are expected to maintain open availability, including one weekend day (Saturday or Sunday), to support business needs and work an average of at least 30 hours per week. Keyholders are required to work at least two (2) Fridays and Sundays per month, three (3) Saturdays per month, and two (2) closing shifts each week. All employees are expected to adhere to Away’s Blackout Period expectations. Should you need a scheduling accommodation, please let your interviewer know.

What you’ll do as a Keyholder

• You’ll embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time

• You’ll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection

• You’ll take accountability for the success of in-store processes and operations

• You’ll meet individual KPI expectations and sales goals, while also supporting overall store success

• You’ll lead, support, and guide a team of retail associates

• You’ll assist with onboarding new hires ensuring their training enables them to meet customer experience standards

• You’ll coach and give feedback to team members to support their development, enabling them to better support customers and store operations

• You’ll partner with store management to assist with marketing events and programming at the store

Who you are

• You’re a growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team

• You’re an excellent communicator who is comfortable using coaching and feedback to develop team members

• You’re an excellent collaborator with a passion for people; uniting the team to work together

• You’re reliable, effective, and add value to the business

• You’re solution oriented; you are resourceful with commitment to following through

• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift

• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift

• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.

• We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• We’re supportive. We value the entirety of your life’s journey, not just the milestones. You’ll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Pay Rate: $24.00 Hourly

• This role is eligible to participate in Away’s Retail Incentive Bonus Plan, the terms of which are determined on an basis at the discretion of the company

• Benefits Overview:

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [e-mail].