Keyholder | Feature Studio City

Feature; Los Angeles (CA); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Commission on merchandise

Employee discount

401(k) plan eligibility

Sick time

Job summary

Feature is seeking a Key Holder to join their retail team in Los Angeles. The role involves driving operational excellence, managing inventory, and leading sales support. Candidates should have strong retail experience and excellent organizational skills.

Responsibilities include overseeing store operations, ensuring inventory accuracy, and providing exceptional customer service. Benefits include commission on merchandise, employee discounts, and 401(k) eligibility. Flexibility regarding scheduling is required, as shifts may include evenings and weekends.

Qualifications

• 2+ years of retail experience in operations, inventory, sales, or leadership.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Support opening and closing procedures, including reports and safeguarding store assets.
• Receive, process, and organize inbound shipments.
• Drive sales through product knowledge and client engagement.
• Assist with onboarding and training of new hires.
• Accurately process transactions and operate POS systems.

Skills

Retail experience

Organizational skills

Problem-solving mindset

Communication skills

POS system familiarity

Job description

Position Details

Job Title: Key Holder

Locations: Studio City, CA; Calabasas, CA

Training Location: Studio City, CA

Employment Type: Part-Time, Hourly, Non-Exempt

Company Overview

FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we turned a passion for sneaker culture into a movement of art and fashion, cultivating premium menswear from around the globe. We are home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off‑White and Comme des Garçons, plus our private label brand of essential cut‑and‑sew apparel. FEATURE is constantly evolving while offering some of the world’s most exclusive, limited-release products. We are rapidly expanding with successful online sales, our flagship location at Wynn Las Vegas, our original store in Chinatown, Calabasas, SCottsdale, La Jolla, and the newest in Studio City, CA.

Role Overview

As a Key Holder, you will play a critical role in driving operational excellence and elevating the customer experience. This position blends inventory control, back‑of‑house organization, and visual standards with key holder responsibilities, sales support, and floor leadership. You will act as a trusted leader when management is absent, support daily store operations, maintain inventory accuracy, and ensure the sales team is set up for success. Your attention to detail, leadership mindset, and retail expertise will directly impact store performance.

Key Responsibilities

Store Operations & Leadership

• Support opening and closing procedures, including reports and safeguarding store assets
• Act as a key holder and lead point‑of‑contact when management is unavailable
• Enforce store policies and ensure operational standards are met
• Support outbound shipments for online orders and sweeps
• Assist with end‑of‑day reconciliation and operational troubleshooting

Inventory Management & Merchandising

• Receive, process, and organize inbound shipments
• Ensure accurate tagging, placement, and presentation of merchandise
• Maintain inventory organization in both front‑of‑house and stockroom areas
• Partner with management on cycle counts, audits, variances, and loss prevention
• Support merchandising standards and overall visual presentation

Sales & Customer Experience

• Deliver exceptional customer service and support sales floor productivity
• Drive sales through product knowledge, client engagement, and follow‑up
• Promote a customer‑first, team‑oriented environment
• Ensure associates have the tools and resources needed each shift

Team Support & Training

• Assist with onboarding and training of new hires
• Reinforce store procedures, best practices, and service standards
• Help motivate and guide team members toward operational and sales excellence

POS & Transactions

• Accurately process transactions, returns, and exchanges
• Operate and troubleshoot POS systems as needed
• Support cash handling procedures and discrepancy resolution

Other Duties

• Maintain store cleanliness, supply levels, and readiness
• Perform additional duties as assigned to support business needs

Requirements

• 2+ years of retail experience in operations, inventory, sales, or leadership
• Strong organizational and time‑management skills
• A proactive, problem‑solving mindset with attention to detail
• Excellent communication and interpersonal skills
• Familiarity with POS systems, Excel, email, and inventory platforms
• Ability to lift up to 50 lbs, use ladders/stairs, and move merchandise
• Flexibility to work mornings, evenings, weekends, and holidays

Benefits (Part‑Time)

• Commission on most FEATURE merchandise, in accordance with the company’s commission policy
• Employee discount on FEATURE products
• 401(k) plan eligibility, in accordance with plan terms
• Sick time in accordance with applicable state and local laws

Schedule & Availability

Scheduling may vary and include mornings, evenings, weekends, and holidays. While availability preferences are considered, schedules are based on business needs as we operate seven days a week. Any changes in availability should be communicated promptly to management and will be reviewed based on business needs.