Keyholder

Torrid; Saint Cloud (MN); On-site; USD 21,242 - 23,901; Part time

Benefits offered by this job

50% employee discount

401K with company match

Tuition reimbursement

Mental health resources

Sick time benefits

Job summary

Torrid is looking for a Keyholder in Saint Cloud, Minnesota. In this role, you will support store management through daily operations and deliver an exceptional shopping experience. The ideal candidate will have experience in retail management, be able to multitask, and provide outstanding customer service.

You will also assume responsibilities in the absence of management, ensuring the store meets its KPI goals while maintaining a welcoming environment for customers. Benefits include a 50% associate discount, a 401K with company match, and tuition reimbursement.

Qualifications

• Proven ability to lead teams to success in a retail environment.
• Ability to adapt to changing situations and customer needs.
• Strong customer service and selling skills.

Responsibilities

• Assist store management in daily operations and customer experience.
• Implement merchandise strategies and maintain store presentation.
• Act as Manager on Duty in the absence of store management.

Skills

Retail management experience

Sales performance

Customer experience

Fashion-focused

Multitasking

Job description

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees. We're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you’ll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

What You’ll Do

• In partnership with the management team, ensure the store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assume responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Work a flexible schedule inclusive of holidays, nights and weekends

What You’ll Need

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashion-focused and stay on top of current trends

Physical Requirements

• Able to stand and walk during scheduled hours
• Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50lbs
• Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

What You’ll Get

• Associate discount 50%, additional monthly discount coupon, mental health resources, sick time*
• 401K with company match, Employee Stock Purchase Program (ESPP), tuition reimbursement
• Sick time benefit available where legally required

Pay range: $15.42 - $17.35 per hour

The job posting is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [e-mail]. Only messages left for this purpose will be returned. Our company participates in E-Verify.

E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf

Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf

California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf

EEO Poster: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf