Keyholder

South Moon Under; Richmond (VA); On-site; USD 21,000 - 30,000; Part time

Job summary

South Moon Under is seeking a Key Holder in our Richmond, VA store. You will partner with the Store Leader to inspire your team and deliver best-in-class service, creating curated looks for customers and strengthening brand relationships on the sales floor.

As a manager-level part-time role, you will guide Stylists, uphold visual standards, and respond decisively to daily store needs, ensuring a welcoming, fashion-forward shopping experience for all customers.

Qualifications

• High School Diploma required; associate degree preferred.
• Experience in a management-level position in a specialty retail environment preferred.
• Working knowledge of Microsoft Office, Microsoft Teams, and POS systems.
• Excellent leadership, time management, prioritization, and organization skills.
• Flexibility to work non-traditional hours, days, nights, weekends and holidays as needed.
• Travel may be required.

Responsibilities

• Understand and communicate the South Moon Under brand to all customers.
• Maintain exceptional customer service and drive a seamless end-to-end shopping experience.
• Lead a team to deliver personalized styling and curate looks per customer.
• Manage daily store operations and respond to business needs.
• Monitor KPIs and action opportunities to meet store goals.
• Assist with performance management and store standards.

Skills

Leadership

Time management

Communication

Mathematical skills

Education

High School Diploma

Associate degree

Tools

Microsoft Office

Microsoft Teams

POS systems

Job description

WHO WE ARE

South Moon Under originated as a small surf shop in 1968 and has since evolved into an elevated everyday shopping destination for the effortlessly cool individual, with brick-and-mortar locations in small communities and big cities alike.

At South Moon Under, we believe in empowering people to dream big, take chances, and deliver exceptional results. Our team is filled with talented, smart, and driven employees who are passionate about style, customer service, and of course, South Moon Under.

We want talented individuals who are people focused, sales driven and eager to collaborate as a team to establish a thriving brand. If you are someone who craves development, enjoys a dynamic work environment,andyou have the hustle to meet challenges, then we want you!

OVERVIEW

As a Key Holder, you will work in partnership with the Store Leader toinspire and lead your team in providing best-in-class serviceby meeting and exceeding the needs of our customers.You are responsible for ensuring that you and your team create unique and specially curated looks for customersthat promote their best selves, bring them immense joy, and establish long-lasting relationships with the brand.You lead by example and masterfully navigate ever-changing conditions bymaking informed and timely decisions that are solutions-focused and drive strong business outcomes. You create a team environment and culture where people feel supported, engaged, and can deliver an exceptional in-store experience.

RESPONSIBILITIES

Customer Service l Brand Ambassador

• Understand and communicate the South Moon Under brand to all customers
• Ensure expected customer service levels are maintained and exceeded by the team
• Create a selling environment that is focused on a seamless end-to-end experience driven by customer engagement, personalized outfitting, and adding value to the visit
• Emulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitude
• Continually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling special
• Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests

Teamwork l Communication

• Assist the Store Leader and Assistant Store Leader in managing all aspects of the retail business, as well as make informed decisions based on both qualitative and quantitative data
• Build positive relationships with peers and contribute to positive team morale
• Hold the team accountable for maintaining retail standards and store cleanliness
• Support with performance management activities by partnering with the Store Leader
• Collaborate with team members to ensure superior customer service and support store operations

Visual l Business Operations

• Maintain South Moon Under’s visual and operational standards while keeping the focus on customers
• Consistently meet and/or exceed all goals and objectives for the store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities
• Manage the completion of the daily shipment and omni fulfillment processes
• Manage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health, and safety response, etc.)
• Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customers
• Understand and adhere to people safety policies and procedures
• Perform work in accordance with applicable policies, procedures, and laws or regulations
• Perform other duties related to the qualifications and requirements of the job

QUALIFICATIONS AND REQUIREMENTS

• High School Diploma required; associate degree preferred
• Experience in a management-level position in a specialty retail environment preferred
• Working knowledge of Microsoft Office, Microsoft Teams, and POS systems
• Excellent leadership skills
• Excellent time management, prioritization, and organization skills
• Excellent written and verbal communication skills
• Excellent mathematical skills
• Flexibility to work non-traditional hours, days, nights, weekends, and holidays as needed
• Travel may be required

PHYSICAL REQUIREMENTS

• To perform the essential functions of this job, you must be able to frequently stand, walk, talk, and hear. You will be required to occasionally sit, reach with hands and arms, and stoop, kneel, or crouch. You will be required to occasionally lift and/or move up to 40 pounds.Near andfar-sightedvisual acuity and normal depth perception are required.

*The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. South Moon Under maintains the right to modify all or part of any job description at its discretion to meet and or exceed the needs of the business.

This is a management position

This is a part time position