Keyholder

Torrid; Greendale (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

50% associate discount

401K with company match

Tuition reimbursement

ESPP

Job summary

A leading apparel retailer in Greendale seeks a Keyholder to manage daily operations and enhance customer experiences. The role involves driving sales, supporting the management team, and assuming managerial duties as needed. Ideal candidates will have experience in retail management, strong customer service skills, and the ability to adapt in a fast-paced environment. This position offers a 50% employee discount and additional benefits such as 401K and tuition reimbursement.

Qualifications

• Previous specialty/apparel retail management experience with proven ability to lead teams.
• Ability to multitask in a fast-paced retail environment.
• Flexibility to adapt to changing trends and work schedules.
• Be fashioned focused and stay on top of current trends.

Responsibilities

• Support management in daily store operations and achieving company KPIs.
• Provide exceptional customer service and foster customer loyalty.
• Act as Manager on Duty in the absence of Store Management.
• Perform register functions using sales knowledge to maximize revenue.
• Assume responsibility of Store Management on Duty when needed.

Skills

Retail management experience

Customer service

Sales performance

Adaptability

Job description

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores-of-a-kind, amazing experience for not just our customers, but our employees. We're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you’ll be responsible for providing support management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

What You’ll Do:

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shopPerform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

What You’ll Need:

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashioned focused and stay on top of current trends

Physical Requirements

(with or without reasonable accommodation)

• Able walk around during scheduled
• Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50
• Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

What You’ll Get:

• Associate discount 50%, additional monthly discount coupon, mental health resources, sick time*
• 401K with Company match, Employee Stock Purchase Program (ESPP), Tuition reimbursement

*Sick time benefit available where legally required

The job posting is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

Our company participates in E-Verify . E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.
E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf
California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf
EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf