Keyholder

Torrid; Gilroy (CA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

50% Associate discount

401K with Company match

ESPP

Tuition reimbursement

Job summary

Torrid in Gilroy, CA is seeking a passionate Keyholder to support store management in daily operations and deliver an exceptional shopping experience. You will help drive KPI goals, lead by example in selling and customer service, and ensure a clean, inviting store environment.

You’ll assist with merchandise execution, operate the register, and step in as acting Manager on Duty when needed. A flexible schedule including holidays, nights, and weekends is required.

Qualifications

• Experience in specialty/apparel retail management in a leadership role.
• Proven sales performance and ability to lead teams.
• Strong customer service and communication skills.

Responsibilities

• In partnership with management, ensure store meets objectives and KPI goals.
• Set the example for Torrid connections through selling skills and customer service.
• Support merchandise strategies while maintaining a clean, inviting store environment.
• Perform register functions and drive add-on sales with product knowledge.
• Act as Manager on Duty when Store Management is absent.
• Maintain a flexible schedule including holidays, nights and weekends.

Skills

Retail management experience

Customer service

Sales skills

Team leadership

Job description

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees. We're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you’ll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

What You’ll Do:

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

What You’ll Need:

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashioned focused and stay on top of current trends

Physical Requirements (with or without reasonable accommodation)

• Able to stand and walk around during scheduled
• Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50
• Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

What You’ll Get:

• Associate discount 50%, additional monthly discount coupon, mental health resources, sick time*
• 401K with Company match, Employee Stock Purchase Program (ESPP), Tuition reimbursement

*Sick time benefit available where legally required

Pay range: $17.90- $21.26 per hour

The job posting is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

Our company participates in E-Verify . E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.
E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf
California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf
EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf