Key Private Bank Senior Relationship Manager

KeyCorp; Akron (OH); Hybrid; USD 112,000 - 210,000; Full time

Job summary

KeyCorp is seeking a Sr. Private Bank Relationship Manager (KPB RM) to serve high net worth clients in Akron, coordinating with trust, investment and planning teams to tailor wealth management solutions.

The role centers on advisory excellence, building trust, and expanding client relationships through strategic financial planning. Primary duties include leading an advisory team, assessing client needs via reviews and CRM data, and delivering comprehensive financial plans.

Qualifications

• Bachelor's degree in business or related field required; Master's preferred.
• Minimum 7 years of demonstrated sales and business development experience.
• Licenses/certifications such as CFP, CFA, CPA, CIMA, CPA, CFA are preferred.

Responsibilities

• Act as the primary client advisor by recommending banking, borrowing and investment solutions.
• Lead and coordinate the extended advisory team (trust, investment, planning) based on relationship complexity.
• Develop a comprehensive understanding of client needs from reviews and meetings; document goals in a financial plan.
• Prepare and deliver client presentations, individually and with a team, proposing suitable financial solutions.
• Meet or exceed sales goals by expanding relationships, closing referrals and capturing new business growth.

Skills

Relationship management

Client advisory

Sales & business development

Financial products knowledge

Communication skills

Education

Bachelor's degree in business or related field

Master's degree preferred

Equivalent experience may be considered

Job description

Location: 219 South Main Street, Akron Ohio

Job Summary

Key Private Bank (KPB) is dedicated to serving our clients' financial needs through expert advice and personalized banking, borrowing, and investment solutions. The Sr. KPB Relationship Manager (RM) is at the center of this client promise, acting as the primary client advisor, developing and implementing strategies based on the client's financial goals, and coordinating with the extended KPB relationship team to execute and advise on the client's needs. The Sr. RM is responsible for serving high net worth clients in their existing book as well as collaborating with internal and external partners to acquire new and deepen existing Key Bank client relationships.

Essential Functions

Acts as the primary client advisor by recommending banking, borrowing and investment solutions that will help the client achieve their financial goals. Leads, coordinates, and assembles the extended advisory team, including trust, investment and planning strategists, based on complexity of the relationship. Develops a comprehensive understanding of the client’s needs, based on the review and analysis of personal and business financial data gathered through Relationship Reviews, the Customer Relationship Manager (CRM) system, and personal meetings. Captures the client’s goals in a financial plan. Prepares and delivers client presentations, individually and as part of a team, presenting appropriate financial solutions via consultative review and proactive, regular contact. Meets or exceeds assigned individual sales goals by expanding existing client relationships, closing referrals and/or capturing new business growth. Employs and maintains a disciplined approach to prospecting and maintains a pipeline by leveraging referrals from internal and external sources. Actively participates in Community organizations to source business development opportunities and demonstrate Key’s commitment to the local community. Develops and maintains an in-depth knowledge of financial wealth management services and products as well as knowledge of competitors and competitive products. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice. Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

Bachelor's Degree in business related field or equivalent work experience (preferred) Master's Degree in business related field (preferred) OR equivalent experience (required)

Work Experience

Minimum of 7 years of demonstrated sales and business development experience with proven results (required)

Licenses and Certifications

• FINRA License S7 and FINRA License S66 (preferred) or FINRA License S63 and FINRA License S65 (preferred)
• Certified Financial Planner (CFP) (preferred)
• Certified Investment Management Analyst (CIMA) (preferred)
• Certified Public Accountant (CPA) (preferred)
• Chartered Financial Analyst (CFA) (preferred)
• Licensed Attorney/JD (varies by state) (preferred)
• Certified Wealth Strategist (CWS) (preferred)

Skills

• Ability to build trust by taking a proactive client centric approach
• Demonstrated expert functional knowledge of Investments, Trust and Credit; ability to advise
• Demonstrated expert knowledge of financial products and banking regulations
• Demonstrated strong client advisory skills
• Demonstrated experience with and broad understanding of personal and commercial financial statements
• Proven experience with and comprehensive understanding of consumer or commercial lending
• Excellent verbal and written communication skills
• Proficient in personal computer applications to drive results

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

Occasional travel to include overnight stay.

Driving Requirements

Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Work Location Category

Hybrid (Sales)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $112,000.00 - $210,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date

09/25/2026

Equal Opportunity

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

Recruitment Tag

#LI-Hybrid

Employer Brand

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.