Key Operator

PJ's Coffee; New Orleans (LA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Ongoing management training

Job summary

A popular coffee chain in New Orleans is seeking a Key Operator responsible for training and developing staff to achieve revenue and growth goals. The ideal candidate will ensure high standards of customer service and food quality while maintaining compliance with operational procedures. Applicants should have at least a high school diploma and some management experience. This role requires the ability to work a 40-hour week and includes opportunities for ongoing training and development.

Qualifications

• Minimum of 1 year of FOH operations or management experience.
• Must be able to work 40 hours per week.
• Basic conflict resolution skills are needed.

Responsibilities

• Train and develop staff to meet revenue goals.
• Ensure friendly and courteous service at all times.
• Maintain food and beverage preparation standards.
• Control cash handling and reconciliation procedures.
• Ensure compliance with health and safety regulations.
• Prepare and organize necessary paperwork.

Skills

Customer service

Team leadership

Basic math skills

Problem-solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks

Benefits/Perks

• Ongoing Management and leadership training opportunities
• Employee retail and shift discounts
• Prize opportunities through national contests
• Local, regional, and national awards and recognition

About PJ's Coffee

Phyllis Jordan, a pioneer in the coffee industry, founded PJ’s Coffee of New Orleans in 1978 and demonstrated that better beans, superior roasting techniques, and pure passion for the art of coffee making mattered. In 2008, the company was purchased by New Orleans natives and brothers, Paul, Steven, and Scott Ballard. PJ’s Coffee serves a wide variety of hot, iced, and frozen coffee beverages using only the top 1% of Arabica beans, as well as organic tea and fresh breakfast pastries. PJ’s Original Cold Brew™ Ice Coffee is brewed daily using a special cold-drip process that protects the flavor and strength of the beans while producing a coffee that is two-thirds less acidic – a process and technique developed by its founder and used for more than 40 years at all PJ’s locations. Bags of whole bean coffee and single-serve cups of PJ’s Coffee are available for sale in-store and online. With more than 145 operating stores, including four international locations, PJ’s Coffee continues to grow in the U.S. and abroad. For more information, visit pjscoffee.com or follow PJ’s Coffee on Facebook, Instagram, or Twitter.

Job Summary

The main objective of the Key Operator is to train and develop staff to ensure all revenue and growth goals are being met. The operator is ultimately responsible for reaching performance goals and should be compensated when successful in their duties performed to achieve these goals. This structure is critical to achieving the development and performance of the PJ’s Coffee they oversee, as well as their professional growth.

Responsibilities

• Understand completely all company policies, procedures, standards, specifications, guidelines, and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Ensure that all food and beverages are consistently prepared and served according to the store’s recipe and par level standards.
• Achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Ensure all labor and scheduling requirements/goals are met, including filling in on the schedule where needed to ensure guest service standards and efficient operations.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following PJ’s preventative maintenance programs.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the store, employees, and guests.
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner
• Assist with carrying out store marketing, advertising, and promotional activities and campaigns as set forth by upper management.
• Ongoing training and development through PJ’s Coffee Corporate communications, management meetings, regional calls, and other resources.

Qualifications

• High school diploma or equivalent
• Have knowledge of service and food and beverage, generally involving at least 1 year of FOH operations and/or other management positions.
• Some management experience is preferred.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Basic problem-solving and conflict resolution skills are needed.
• Must have the stamina to work 40 hours per week.