Key Manager

Marlow's Tavern; Cumming (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible Hours

Paid Vacation

Medical, Vision, Dental Insurance

Job summary

Marlow’s Tavern is seeking a Key Employee to assist the management team in daily supervision of service and culinary staff, serving as the local “Hospitality First” champion on shift. You will train, coach and coordinate team members, uphold brand standards, and ensure guest expectations are met with consistent hospitality and professional service.

The role emphasizes education of the team, adherence to company programs, and effective communication between front-of-house and kitchen to deliver

Qualifications

• Minimum of one year food and beverage experience.
• Authorized to work in the US.
• High school or equivalent education required.

Responsibilities

• Assist in training and validating team members with approved training materials.
• Maintain a fun and professional work environment grounded in values and promises.
• Ensure drink recipes are followed and standards met.
• Support an organized continuing education process aligned with company values.
• Maintain bar log and communications book on shifts.
• Inform staff of important information and coordinate responsibilities.
• Ensure proper expo and beverage station setup and timely service.
• Interact with guests to resolve issues and ensure satisfaction.
• Keep tavern and equipment clean and well-maintained.

Skills

People skills

Guest service

Training

Leadership

Education

High school diploma or equivalent

Tools

Training materials

Job description

Hospitality, beverages, alcoholic and non-alcoholic, are at the heart of Marlow’s Tavern. The role of the Key Employee exists to assist the management team in the daily supervision and direction of service and culinary team members on scheduled shifts. You must be able to interact effectively with team members and the management teams and be the local champion of the “Hospitality First” vibe in your Tavern. It is a role that requires ongoing education of the team, managing our systems and processes and being the liaison between the company programs and great execution of those programs in your tavern.

You should be the driving force behind our company’s number one value, “Hospitality.” You are ultimately accountable for directing a process that begins with product and procedures education throughout the team and ends with a smiling guest receiving the food, beverage and service they expected, served when and the way they want it, all with Marlow’s “World Class Hospitality”.

The Key Employee reports to the General Manager and shares responsibility for certain aspects of the overall results of the Tavern. In addition to the personal, functional and leadership responsibilities, the Key Employee must possess basic management skills, including people skills, guest retention and shift management.

Essential duties and responsibilities include but are not limited to the following:

• Assists in training and validating all “Corner Bar” and “Hospitality” team members through the use of Marlow’s approved training materials to include final sign offs on any bartender, server or server assistant’s “Check it outs”


• Maintains a fun and professional work environment grounded in our values, guiding principles and promises


• Helps the team in following drink recipes and ensures standards are clear and being met fully


• Assists managers with an organized and effective continuing education process that supports our values system and products as a part of daily routine


• Maintains bar log and communication book on scheduled shifts


• Responsible for informing servers, server assistants and bartenders of important information


• Assign and instruct servers, server assistants and bartenders in their responsibilities to include, but not limited to, opening checklist, steps to service, side work, and closing checklists


• Ensure expo and beverage stations and table set-ups are complete


• Ensure that meals are being served in a professional and timely manner by circulating within the tavern and communicating with the kitchen and servers


• Interact with guests in a friendly, cheerful and professional manner; resolve problems to the satisfaction of guests ensuring we never lose a guest


• Maintain proper condition and cleanliness of Tavern and servicing equipment

Reasons To Join Our Team Include

• Flexible Hours


• Paid Vacation


• Medical, Vision, Dental Insurance Offered


• Room for Advancement

Requirements

• Minimum of one year food and beverage experience required


• Authorized to work in US


• High school or equivalent education required.

Marlow’s Tavern is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.