Key Lead - SouthPark Mall Ohio, Hollister

Abercrombie & Fitch Co.; Strongsville (OH); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Payroll benefits

Quarterly bonus

Merchandise discount

Career advancement

Brand affiliation

Training and development

Inclusive team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Strongsville, OH to oversee in-store operations, coach Brand Reps and Stock Associates, and drive daily sales. This role sits on the store leadership team, guiding floor activities and ensuring a quality customer experience.

You will open/close the store, operate POS, fulfill OMNI orders, and maintain visuals while analyzing reports to inform decisions. Great for candidates with 1 year of retail exposure seeking growth.

Qualifications

• : High School Diploma / GED preferred.
• - 1 year of retail experience preferred.
• - Retail supervisory/management experience not required.
• - Experience in leading groups or teams preferred.
• - Maintain a strong customer focus.
• - Demonstrate exceptional interpersonal skills.
• - Possess strong communication skills.
• - Show knowledge of current fashion trends.
• - Be energetic, outgoing, and assertive.
• - Take initiative and show confidence.
• - Master adaptability and flexibility.
• - Balance multiple tasks while being detail-oriented.
• - Engage in applied learning and proactive thinking.
• - Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Retail experience

Education

High School Diploma / GED

Job description

Overview

The Key Lead is responsible for ensuring all customers receive quality in‑store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

Responsibilities

• Perform Opening and Closing Routines.


• Operate Register/Point of Sale systems.


• Fulfill OMNI Channel Orders.


• Demonstrate Product Knowledge, Brand Awareness, while driving sales.


• Build and maintain Visual Displays.


• Analyze reporting to inform decision making.


• Protect Store Assets & perform Inventory Control.


• Represent the Brand and Exemplify Company Culture and Values.

Schedule Requirements

Schedule will vary weekly, but you should expect to work at least 12-16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours will increase to support the needs of the business.

Qualifications

• High School Diploma / G.E.D. preferred or equivalent.


• 1 year of retail experience preferred.


• Retail supervisory / management experience not required.


• Experience in leading groups or teams preferred.


• Maintain a strong customer focus.


• Demonstrate exceptional interpersonal skills.


• Possess strong communication skills.


• Show knowledge of current fashion trends.


• Be energetic, outgoing, and assertive.


• Take initiative and show confidence.


• Master adaptability and flexibility.


• Balance multiple tasks while being detail-oriented.


• Engage in applied learning and proactive thinking.


• Exhibit a strong work ethic.

Benefits

• Payroll benefits programs aligned with company culture and values.


• Quarterly Sales Incentive Bonus.


• Merchandise Discount.


• Opportunities for Career Advancement.


• Opportunity to Become a Brand Affiliate.


• Training and Development.


• Global Team of People who celebrate you for being you.

Company Information

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.