Key Lead - Holyoke Mall, Hollister

Abercrombie & Fitch Co.; Holyoke (MA); On-site; USD 21,082 - 30,026; Part time

Benefits offered by this job

Quarterly performance bonus

Merchandise discounts

Career advancement opportunities

Training and development programs

Job summary

A&F Stores, Inc. is hiring retail associates in Holyoke, Massachusetts, where you will perform key store operations, drive sales, and protect store assets.

The ideal candidates should demonstrate strong communication and interpersonal skills, maintain a customer focus, and have a High School Diploma or equivalent. The role offers a starting rate of $18.55 per hour with various benefits and opportunities for advancement.

Qualifications

• 1 year of retail experience preferred.
• Experience in leading groups or teams preferred.
• Retail supervisory/management experience is not required.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfilling OMNI Channel orders.
• Drive sales while demonstrating product knowledge.
• Build and maintain visual displays.

Skills

Customer focus

Interpersonal skills

Communication skills

Knowledge of fashion trends

Energy and outgoing personality

Adaptability and flexibility

Education

High School Diploma/G.E.D. or equivalent

Job description

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge, brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Work Schedule

Schedule will vary weekly, but you should expect to work at least 12–16 hours per week. Required availability on Saturdays, Sundays, and certain holidays. During peak timeframes, hours will increase to support the needs of the business.

What It Takes

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail‑oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get

As an Abercrombie & Fitch Co. associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our company culture and values. Competitive incentives for meeting performance goals include a quarterly sales incentive bonus and merchandise discounts. Opportunities for career advancement, training, and development. A global team that celebrates individuality.

Starting rate: $18.55 per hour.

Equal Opportunity

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.