Key Lead - Hanes Mall, Abercrombie & Fitch

Abercrombie & Fitch; Winston-Salem (NC); On-site; USD 11,021,000 - 13,776,000; Part time

Job summary

Abercrombie & Fitch in Winston-Salem, NC is seeking a Key Lead to support the store leadership team on the floor. You will guide Brand Reps and Stock Associates, coach performance, and help ensure a quality in-store experience for customers.

The role requires opening/closing routines, operating the POS, fulfilling omni-channel orders, and maintaining visual displays. Schedule is 12-16 hours weekly, with weekend availability and holiday coverage.

Qualifications

• High school diploma or GED required or equivalent.
• Retail supervisory/leadership experience preferred.
• Strong customer focus and interpersonal skills.

Responsibilities

• Open and close the store.
• Operate register / POS systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and conduct inventory control.
• Represent the brand and company culture.

Skills

Customer focus

People skills

Communication

Leadership potential

Education

High School Diploma or GED

Tools

POS systems

Job description

Job Description: The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Work Schedule Requirements

Schedule will vary weekly, but you should expect to work at least 12-16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.

What it Takes

• High School Diploma/ G.E.D. preferred, or equivalent
• 1 year of retail experience is preferred
• Retail supervisory / management experience is not required
• Experience in leading groups or teams is preferred
• Maintain a strong customer focus
• Demonstrate exceptional interpersonal skills
• Possess strong communication skills
• Show knowledge of current fashion trends
• Be energetic, outgoing, and assertive
• Take initiative and show confidence
• Master adaptability and flexibility
• Balance multiple tasks while being detail-oriented
• Engage in applied learning and proactive thinking
• Exhibit a strong work ethic

Company Description

Company Description Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com. Learn more about A&F Co. by visiting our corporate website here. See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER. Join us as we team up around the globe and grow to a $5+ billion family of brands - powered by purpose and the belief that we are all leaders. Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.