Key Holder - Short Pump Mall

Psycho Bunny; Innsbrook (VA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Sweet discount on the coolest fits

Room to grow in a rapidly expanding品牌

Surrounded by smart and passionate ppl

Job summary

Psycho Bunny, Short Pump Mall, VA, is seeking a part-time Key Holder to manage sales floor operations on-site. You will lead by example in customer engagement, retain loyalty, assist in recruiting and training, and help maintain product knowledge and visual standards.

The role emphasizes cash handling, scheduling, and loss prevention to support profitability. The position offers a competitive hourly rate and on-site responsibilities, with opportunities to grow within a rapidly expanding fashion

Qualifications

• Strong communication skills and ability to foster a customer-focused selling culture.
• Experience recruiting, training, developing and coaching Team Members.
• Knowledge of product lines and ability to communicate it to customers.
• Payroll control and scheduling to maintain profitability and service levels.

Responsibilities

• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Assist with recruitment, training, development, and succession of high-performing Team Members.
• Understand and maintain own level of Product Knowledge and teach it to Store Team Members for customer communication.
• Ensure payroll control and service-driven scheduling to maintain a profitable location while delivering high service levels.
• Analyze customer profiles and trends to drive business and monitor losses and shrink.
• Execute merchandise transfers and maintain visual standards per Psycho Bunny guidelines.

Skills

Strong communication

Customer service

Team recruitment training

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Key Holder - Short Pump Mall

• Posted on November 3, 2026

Locations

Showing 1 location

Short Pump Mall
11800 W Broad St
Suite 1044
Short Pump, VA 23233, USA

• On-site
• Rate : $17 USD per hour
• Pay or shift range:
  Not specified
• Sales & Store Operations
• Part-Time

Description

Join the Bold Side of Retail!

Key Holder - Short Pump Mall (on-site)

Ready to hop into something extraordinary? We're Psycho Bunny, the rebellious refined clothing brand turning heads with our premium quality, vibrant style, and unmistakable logo. With over 200 points of sales worldwide (and counting!), we're on a mission to redefine bold standards in retail.

The Opportunity

Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Your Daily Adventures

• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Responsible for assisting with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.
• Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Assist with all other duties as required by the store manager.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.

Your Toolkit

• You must be able to work a flexible schedule, including nights, weekends, and holidays.
• You have strong communication skills and can foster a customer-focused selling culture.

Compensation

• The salary will be determined based on your work location, knowledge, skills, and competencies.

Why Choose the Psycho Bunny Life?

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people

Ready to Set a Bold Standard?

Diversity & Inclusion

Are you excited by this opportunity? Psycho Bunny is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn't perfectly match the listed requirements, we encourage you to apply anyway - you could be a great fit for this or other positions.

Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.