Key Holder (Part-Time) @ InterContinental Chicago

Event Network, LLC; Chicago (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Event Network, LLC is seeking a dedicated Key Holder to join our team. You will support store management in daily operations, greet guests, assist with sales, stock merchandise, and complete transactional duties with accuracy in a dynamic retail environment.

The role requires a friendly service mindset, knowledge of products and promotions, and the ability to work varied shifts, including weekends. This position offers hourly compensation and opportunities for growth within the team.

Qualifications

• Experience as a keyholder or supervisor in a retail environment.
• Merchandising experience organizing and presenting products that are visually appealing.
• Must be 21 for Liquor sales.
• Position requires flexible availability, including weekends, holidays, morning and evening shifts.

Responsibilities

• Greet store guests and offer assistance to provide quality guest service.
• Practice suggestive selling to increase sales.
• Be knowledgeable about store products, promotions, target KPIs and new products.
• Follow presentation standards, restock merchandise and ensure proper display rotation.
• Process transactions accurately using cash register system and manage discounts and charges.
• Complete store paperwork and follow procedures for open/close, reporting, and audits.

Skills

Keyholder experience

Retail merchandising

Customer service

21+ for liquor sales

Flexible schedule

Job description

YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve.

Job Summary

As a Key Holder, you’ll be an integral part of our store’s day-to-day operations, working alongside the management team to create memorable moments for our guests. This role is perfect for someone who thrives on delivering exceptional service in a fun, dynamic environment. The Key Holder Associates are responsible for meeting company guest service standards in their interactions with all store guests; accurately and efficiently processing guest sales transactions; restocking merchandise; and completing other tasks as assigned by store management.

Key Responsibilities And Accountabilities

• Promptly greets store guests and offers assistance to provide quality guest service to everyone who shops in the store.
• Consistently practice suggestively selling to create and increase sales by using open-ended questions to engage the guest in conversation, suggesting promotional items and attempting to add on to every sale.
• Knowledgeable about the store’s products. This includes, but is not limited to, current sales and promotions, the store’s sales targets, key performance indicators (KPI goals) and new products.
• Meet company presentation standards by following guidelines for merchandise display, store cleanliness, receiving merchandise shipments, replenishing and making sure product is rotated when re-stocked.
• Follow Event Network and hotel appearance and dress standards.
• Process all transactions in the cash register system in an accurate and efficient manner. This includes but is not limited to cash and credit card payments, employee discounts, guest room charges, hotel property charges.
• Complete store paperwork and other procedures required for the operation of the store. This includes, but is not limited, printing register reports, performing cycle counts, and opening and closing store procedures.
• Recognize security risks and protect company and store assets. Know how to prevent and properly handle situations, which could result in loss to the store and company.
• Follow all applicable state and federal laws and company policies and procedures for store operations, time keeping procedures, hotel, loss prevention and human resources policies and procedures.
• Work together as a team with all staff to achieve store goals and contribute toward creating a positive work environment.

Skills / Qualifications

• Experience as a keyholder or supervisor in a retail environment.
• Merchandising experience organizing and presenting products that are visually appealing.
• Friendly, outgoing personality with a service mindset.
• Must be 21 for Liquor sales
• Position requires flexible availability, including weekends, holidays, morning and evening shifts.

Physical Demands

• While performing the duties of this job, the Key Holder Associate is frequently required to stand up to 8 hours (except during breaks and meal periods required by law and company policy); walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The Key Holder Associate must frequently lift and/or move up to 40 pounds.
• The Key Holder Associate must have the ability to read, count and write accurately to complete all required paperwork.

Pay Rate: $17.30/hour

BRING YOUR PASSION AND TALENT TO OUR TEAM!

Event Network celebrates diversity and is proud to be an equal-opportunity employer. We're committed to creating an inclusive environment for all Team Members.