Key Holder - Part Time

David; Town of Brookfield (WI); On-site; USD 52,000 - 72,000; Full time

Job summary

David is seeking a dynamic retail management leader to build a high performing team, deliver world-class customer service, and exceed sales plans. You will mentor, coach, and guide staff, manage shifts, supervise daily operations, and ensure a five-star shopping experience across floor, alterations, and customer interactions.

As a store leader, you will drive performance, develop talent, and uphold standards that maximize customer satisfaction and store profitability in a fast-paced retail

Qualifications

• Retail management experience in apparel or specialty store.
• High School Diploma or higher.
• Experience with a computerized POS system.

Responsibilities

• Lead and model a customer-first culture.
• Manage schedules, shifts, and feedback to maintain five-star service.
• Coach and train staff to improve selling skills.
• Monitor payroll and hours to align with monthly budget.
• Drive store performance and staffing goals.

Skills

Leadership

Customer focus

Coaching

Sales coaching

Education

High School Diploma or degree

Tools

Computerized POS system

Job description

As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.

Essential Job Functions:

Customer Focus

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

Analyzing and Decisions Making

• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.

Managing Performance

• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Education & Credentials:

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Work Hours and Physical Demands:

While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.