Key Holder (Part Time)

Boot Barn; Port Arthur (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Boot Barn is seeking a dedicated Key Holder to deliver an outstanding in-store experience while supporting store leadership in achieving sales goals.

You will master product knowledge, manage POS transactions, and uphold merchandising standards to create a welcoming environment for customers. This role emphasizes teamwork, attendance, and community-focused service.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to lead and support store partners and team.
• Proven ability to meet or exceed sales goals.
• Solid knowledge of product features, benefits, and promotions.
• Mercantile display and merchandising knowledge.
• Accurate cash handling and transaction processing.

Responsibilities

• Foster a service and selling culture; exceed expectations to build long-standing customer relationships.
• Become an expert in product categories; communicate knowledge to customers.
• Maintain and achieve measurable goals (UPT, ADT, add-ons, data capture).
• Be informed about current promotions and advertisements.
• Maintain merchandising standards; assist with floor moves and displays.
• Assist with processing merchandise; monitor and replenish floor stock.
• Complete all sales transactions accurately and manage cash/media at POS.
• Seek ways to develop skills and improve metrics with leadership collaboration.
• Perform opening/closing procedures and adhere to Time and Attendance policies.
• Adhere to laws and company policies; perform other duties as assigned.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Customer service

Leadership

Sales proficiency

Product knowledge

Visual merchandising

Cash handling

Tools

POS system

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit -- one handshake at a time.

KEY HOLDER DUTIES

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.