Key Holder (Part Time)

Boot Barn; Cincinnati (OH); On-site; USD 16,531,000 - 22,042,000; Part time

Job summary

Boot Barn in Cincinnati, OH is seeking a Key Holder (Part Time) to support store operations and deliver a consistent, positive shopping experience on-site. The role involves greeting customers, making product recommendations, processing transactions, and maintaining visual standards on the sales floor.

The position requires flexible availability, including evenings, weekends, and holidays as needed, with responsibilities expanding to guiding team members during shifts and assisting with

Qualifications

• Ability to demonstrate strong product knowledge to guide customers in western wear, workwear, footwear, and accessories.
• Effective communication to interact with customers, team members, and leadership.
• Experience in retail sales with a track record of meeting or exceeding sales goals and supporting promotions.

Responsibilities

• Greet customers and provide product recommendations.
• Process transactions and handle cash, returns, and payments accurately using POS.
• Maintain visual standards and replenish merchandise on the sales floor.
• Guide team members during shifts and support sales initiatives.
• Respond to customer concerns in a professional and timely manner.

Skills

Product knowledge

Communication

Retail sales

Customer service

POS & cash handling

Mobility/physical fitness

Prior key holder/retail experience

Job description

Company Description

Boot Barn began as a single store in 1978 and has grown into the largest western and work wear retailer in the United States. The company proudly serves customers who help feed, build, and protect America, emphasizing strong support for local communities. Boot Barn offers an extensive selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear to fit a wide range of lifestyles. The company’s vision is to share a piece of the American spirit with everyone, one handshake at a time. Boot Barn is publicly traded on the New York Stock Exchange under the ticker symbol BOOT.

Role Description

The Key Holder (Part Time) role at Boot Barn in Cincinnati, OH is an on-site position responsible for supporting store operations and providing a consistent, positive customer experience. This role assists with opening and closing procedures, securing the store, and ensuring adherence to company policies. Day-to-day tasks include greeting customers, offering product recommendations, processing transactions, maintaining visual standards, and replenishing merchandise on the sales floor. The Key Holder also helps guide team members during shifts, supports sales initiatives, and responds to customer concerns in a professional manner. This is a full-time position that requires flexible availability, including evenings, weekends, and holidays as needed.

Qualifications

• Ability to demonstrate strong Product Knowledge to guide customers in selecting western wear, workwear, footwear, and accessories.
• Effective Communication skills to interact clearly with customers, team members, and leadership.
• Experience in Retail Sales, with a focus on meeting or exceeding sales goals and supporting promotional activities.
• Proven Customer Service and Customer Experience skills to create welcoming, helpful, and efficient in-store interactions.
• Basic math and point-of-sale (POS) skills for handling cash, payments, and returns accurately.
• Ability to stand, walk, bend, and lift merchandise as required during shifts.
• Previous retail or key holder experience is preferred but not required.
• Reliability, integrity, and willingness to learn and promote Boot Barn’s brand and values.