Key Holder

Psycho Bunny; Short Pump (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Career growth opportunities

Collaborative team environment

Job summary

Psycho Bunny is seeking a Key Holder at Short Pump Mall (on-site) to champion sales, service, and brand standards. Reporting to the Store Manager, you will support daily operations, coaching team members, and ensuring an exceptional customer experience.

You bring at least 1 year of retail management, a flexible schedule, and strong communication. This role offers growth within a fast-growing brand and a chance to influence the store's performance and guest engagement.

Qualifications

• 1-year minimum retail management experience.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Strong communication skills and customer-focused selling culture.

Responsibilities

• Support daily store operations and drive sales, KPIs and profitability.
• Recruit, train, develop and mentor team members.
• Maintain product knowledge and educate staff.
• Control payroll and scheduling to ensure profitability and service standards.
• Analyze customer data and trends to influence business decisions.
• Oversee inventory, shrink, transfers and visual directives.
• Ensure OSHA compliance and safe working environment.
• Collaborate with team to achieve store goals.

Skills

Retail management

Communication skills

Customer service

Job description

Join the Bold Side of Retail!

Key Holder - Short Pump Mall (on-site)

Ready to hop into something extraordinary? We're Psycho Bunny, the rebellious refined clothing brand turning heads with our premium quality, vibrant style, and unmistakable logo. With over 200 points of sales worldwide (and counting!), we're on a mission to redefine bold standards in retail.

The Opportunity

Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Responsible for assisting with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.
• Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Assist with all other duties as required by the store manager.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.

Your Toolkit

• 1-year minimum retail management experience
• You must be able to work a flexible schedule, including nights, weekends, and holidays.
• You have strong communication skills and can foster a customer-focused selling culture.

Compensation

• The salary will be determined based on your work location, knowledge, skills, and competencies.

Why Choose the Psycho Bunny Life?

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people

Ready to Set a Bold Standard?

Diversity & Inclusion

Are you excited by this opportunity? Psycho Bunny is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn't perfectly match the listed requirements, we encourage you to apply anyway - you could be a great fit for this or other positions.

Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.