Key Holder

Cycle Gear, Inc.; Norfolk (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Cycle Gear, Inc. in Norfolk, VA is seeking a Key Holder who guides daily sales with strong product knowledge and leadership, delivering an outstanding customer experience.

You will assist with store operations (opening/closing, returns, special orders) and ensure merchandising standards while representing the brand at events. The role can be part-time or full-time, with benefits for full-time staff.

Qualifications

• 1 year+ of Key Holder or Sales Lead experience
• 2 years+ of sales or customer service experience
• A self-starter mentality delivering an outstanding, personalized retail experience
• An open mind, eager to learn and be part of the riding community
• Experience with computers and POS systems (RetailPro)
• Motorcycle riding knowledge or interest (strongly desired)

Responsibilities

• Provide great customer experience with strong product knowledge
• Assist with store operations (opening/closing, returns, special orders) and task delegation
• Achieve daily sales objectives as a sales leader
• Maintain store aesthetics and merchandising
• Represent Cycle Gear at events and promotions

Skills

Sales leadership

Customer service

POS systems

Self-starter

Motorcycle knowledge

Tools

RetailPro

Job description

Job Description

What to expect when you work here

As a Key Holder, you would be responsible for providing every customer with a great experience. You will be expected to maintain a strong sense of product knowledge, and to provide customers and team members with in-depth information on product features and benefits. You would also assist with, and be knowledgeable in, all store operations, including opening and closing procedures, administering returns/store credit, special orders, and dividing tasks amongst Sales Associates.

You can expect our 5 Core Values to drive everything we do.

Aim For The Podium:

• We provide an outstanding shopping experience and deliver exceptional customer service. The Key Holder serves as an essential sales leader for the store, achieving daily sales objectives.

• Maintain store aesthetics by cleaning, stocking, organizing and following merchandising plans.

• Stay up-to-date with our brand and product knowledge, company information, sales and company-wide events, truly becoming a resource to our customer base

Take Risks; Wear a Helmet:

• It never hurts to try something new. We are always looking to grow and progress and want to hear all your new ideas.

• Don't be afraid to fail; no one is right all the time, but you can always be well-prepared.

Share The Road:

• We take the health, safety, and wellness of our employees seriously. Our Wellness program and safety committee offers workshops, classes, resources, etc. to all of our team members

• Our Diversity, Equity, and Inclusion council and employee resource groups promote open and honest communication, remove barriers, and champion policies to build a more equitable environment

• Do the right thing, always. A friendly and upbeat personality is a must

Keep It Real:

• You'll earn an hourly base rate, plus you'll have a chance to earn commission on a tiered system, based on meeting your sales goal

• Additional incentives available, such as SPIFFS, plus we offer generous employee discounts on all products

• We strongly value training and development - with that, your first 5 shifts will be base pay only, so you may focus on learning

• This position can be part-time or full-time. Full Time benefits include Medical/Dental/Vision/Life/Accident, Paid Time Off, and 401K matching

• Because a whole lot of life happens between paychecks, Comoto also offers a voluntary benefit to all team members called DailyPay which allows for secure, instant transfers of earned pay before payday. This benefit is available to all team members immediately upon hire

Fuel Your Passion:

• Work in an industry that you are passionate about!

• We are a growing company, and we promote from within - career opportunities!

• Exciting opportunities to represent Cycle Gear at special events -- International Motorcycle Show, motocross races, etc.

• We have the best customers! Riders are passionate, friendly, charitable, community-minded people, and we get to interact with them every day!

Qualifications:

Qualifications

Our next Key Holder has:

• 1 year + of Key Holder or Sales Lead experience, or an equivalent role at a retail store

• 2 years + of sales or customer service experience

• A self-starter mentality that consistently delivers an outstanding, personalized retail experience

• An open mind, and is eager to learn and be a part of the riding community

• Experience with computers and POS systems (particularly RetailPro)

• Motorcycle riding, knowledge, or interest (strongly desired, but not a requirement)

Cycle Gear provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.