Key Holder

Ace Hardware Corporation; New Jersey; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a well-established hardware store chain, dedicated to providing exceptional customer service and a welcoming shopping experience. As a Key Holder, you will play a crucial role in store operations, from opening and closing procedures to managing inventory and training new staff. This position is perfect for enthusiastic individuals who thrive in a fast-paced environment and are passionate about helping customers. With a strong emphasis on teamwork and communication, you will contribute to a positive workplace culture while ensuring that every customer leaves satisfied. If you are ready to take on a rewarding challenge, this opportunity awaits you!

Benefits

Generous SPIFF Plans

Employee Discount Programs

Medical, Dental, Vision Insurance

401(k) Plan

Paid Training

Flexible Work Schedule

Paid Holidays

Life Insurance

Flexible Spending Account

Generous Vacation Time

Qualifications

• Friendly and customer-oriented individuals with strong communication skills are preferred.
• Ability to manage inventory and assist in training peers is essential.

Responsibilities

• Open and close the store, assist customers, and maintain store organization.
• Ensure adherence to company policies and assist in training staff.

Skills

Customer Service

Teamwork

Inventory Management

Communication

Education

High School Diploma

Tools

Point of Sale System

Job description

WE OFFER GREAT BENEFITS:

1. Generous SPIFF Plans
2. Generous employee discount programs
3. Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
4. 401(k) Plan
5. Company Contribution to Retirement Savings Plan
6. Paid Training
7. Flexible Work Schedule
8. Direct Deposit—paid weekly for hourly positions
9. Supplemental Insurance Policies: Disability, Life Insurance, Accident
10. Company Paid Life Insurance for Eligible Employees
11. Flexible Spending Account “FSA” for Eligible Employees
12. Dependent Care FSA for Eligible Employees
13. Generous Vacation Time for Eligible Employees
14. Personal Time for Eligible Employees
15. 6 Paid Holidays for Eligible Employees

We are looking for friendly, customer-oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!

Position Summary:

The Key Holder is responsible for opening and closing a store and performing other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy, and ensuring the alarm system is working properly.

Job Functions:

1. Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly
2. Partner with store management to coach all store staff on inventory management best practices as they apply to each person’s job duties
3. Partner with store management to help train employees to maintain and update plan-o-grams throughout the store
4. Execute the daily operational goals and priorities assigned by store management
5. Assist in the training and development of peers
6. Open and close registers
7. Responsible for counting money and making bank deposits while manager on duty
8. Protect company assets by following all loss prevention procedures; train staff on the same
9. Maintain an open and positive relationship with the store management team
10. Address all safety concerns immediately
11. Report all incidents and accidents immediately and complete the online report form
12. Update store management team about the progress of the store and staff regularly
13. Actively participate in daily huddle meetings
14. Ensure all receiving is completed in compliance with company procedures to maintain an accurate inventory
15. Review daily W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps, and oversee necessary changes to improve overall presentation
16. Monitor all store transfers and expedite all outstanding transfers
17. Responsible for opening and closing the store and securing all store assets
18. Process damaged and defective goods in a timely and accurate manner
19. Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello’s Ace Hardware
20. Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
21. Be “customer ready” whenever you are on the stage/sales floor
22. Recommend related items when appropriate and execute the S.A.L.E.S. process
23. Maintain awareness of all promotions and advertisements
24. Uphold merchandising and store cleanliness standards
25. Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
26. Know the proper way to answer the telephone
27. Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
28. Advise store management of any pricing errors
29. Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, screen repair, and keys
30. Ensure all shipments are packed out in their proper home and all overstock is put away
31. Follow and enforce all policies in the company handbook
32. Complete other duties as assigned

Physical Requirements:

1. Walking: Frequent - Flat surfaces from point to point
2. Standing: Constant - All work performed on feet
3. Sitting: None
4. Stooping: Frequent - To pick up cartons at floor level
5. Reaching: Frequent - To a height of 6 feet
6. Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
7. Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork.
8. Pushing/Pulling: Frequent - Move hand jacks from place to place
9. Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more
10. Climbing: Infrequent - Stairs in storage rooms, ladders
11. Vision: Constant - Read labels, recognize boxes, safety in working
12. Hearing: Constant - Safety signals

Company Introduction:

Founded by Vincent Costello in 1973 on the principles of problem-solving, building great relationships, and continuous growth and improvement, Costello’s is one of the largest family-owned hardware store chains in the United States. Six of Vinnie’s ten children are now caretakers of the brand he worked so hard to build. Costello’s operates 48 stores in 5 states comprised of 43 Ace Hardware locations through New York, New Jersey, Pennsylvania, Maryland, and Virginia, “East Islip Paint” in NY, “Suburban Paint & Commercial Supply” in Maryland, “Tri County Hearth & Patio” in Maryland, “Courtland Fireside Hearth & Spa” in Maryland, “Costello’s Hearth & Spa” in NY, as well as nine hearth/spa showrooms in select hardware stores. The company’s mission is to grow on the strength of great products, essential services, superior knowledge, and treating everyone like family. For more information about Costello’s, visit www.costellosace.com.