Key Holder

It'sugar LLC; Mercedes (TX); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Employee Discount

401k

Career growth opportunities

Training and development

EAP

Job summary

It'sugar LLC is seeking a fun, dynamic Retail Keyholder to deliver a SWEET customer experience and support store operations. You will handle sales floor merchandising, product knowledge, and register duties, with occasional opening/closing responsibilities.

Join a brand known for its bright, energetic vibe and playful culture. The role emphasizes exceptional service, merchandising to brand standards, and contributing to events and promotions.

Qualifications

• Must be 18 years or older.
• Education: High School diploma or equivalent preferred.
• 6 months in a similar retail role preferred.
• Willing to work flexible schedule including days, evenings, weekends, and holidays.
• Ability to stand and walk for long periods and lift up to 25 lbs, with 50 lbs with assistance.

Responsibilities

• Provide friendly, engaging customer service and assist requests.
• Operate POS/register and cash out customers accurately.
• Maintain clean, organized sales floor and display standards.
• Open or close the store as needed and assist in events/promotions.
• Follow LP policies and report issues to Store Manager.

Skills

Customer Service

POS Operations

Cash Handling

Team Player

Flexible Schedule

Education

High School Diploma (preferred)

Tools

POS System

Job description

Description

IT’S Fun, IT’S Flexible, IT’S Entertaining

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. First is our product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic.

IT’SUGAR is looking for a fun and dynamic Retail Keyholder to join our team. As a Retail Keyholder, you will be the premier “SUGARTAINER” in charge of delivering a SWEET customer experience while promoting our brand. The Keyholder will be in charge of delivering exceptional customer service while being responsible for store duties including sales floor merchandising and maintenance, product knowledge, and register duties. At times, the Keyholder will be responsible for opening or closing the store.

What you’ll do? IT’S Exciting!

Laugh out loud, dance to the music, and provide a humorous escape to our customers while you

Deliver exceptional Customer Service:

• Assist customers with requests and inquiries.
• Follow our customer engagement model, SUGARTAINMENT.
• Ensure sales floor is clean and organized while maintaining store visual standards.
• Operate POS/ register to properly cash out all customers.

Achieve Sales Goals:

• Follows through on customer’s requests for specific items and suggests additional products.
• Use selling skills through explaining benefits, features, prices, quality, value, and other product information.

Support Store Operations

• Maintains store cash handling records.
• Responsible for opening and closing procedures as needed.
• Merchandises displays to visual guidelines.
• Assist in set‑up for special events and promotions.
• Understands all Loss Prevention (LP) policies and procedures and communicate LP issues with Store Manager.
• Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.

Embody our Core Values:

• Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker.
• Display enthusiasm and cheerfulness while working collaboratively in a team environment.

Requirements

What you need to join the fun:

• Must be 18 years of age or older.
• Education: High School diploma or equivalent preferred.
• Years of Experience: 6 months in a similar retail role preferred
• Willing to work a flexible schedule including days, evenings, weekends, and holidays.
• Must be able to use a POS/cash register.
• Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
• Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs. with assistance.
• Must be able to work alone or with the minimum amount of supervision.

What’s in it for you? IT’S Even Sweeter

• Flexible scheduling
• Career growth Opportunities
• Training and Development
• 30% Employee Discount
• Perk Spot (Discounts on cell phone, travel, theme parks, etc.)
• 401k with company match beginning the 1st of the month after 60 days of employment.
• Employee Assistance Program
• And More!

Let’s get Social! IT’S Cool

• Website: www.itsugar.com
• Facebook: www.facebook.com/itsugar
• Twitter: www.twitter.com/itsugar
• Tiktok: itsugar_official