Key Holder

Priority Dispatch Corp.; Lake Worth (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Vision, Dental

401(k) with 4% match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

FREE car washes

Job summary

El Car Wash in Lake Worth, FL is looking for a Key Holder to lead on the floor when managers aren’t on-site, ensuring quality service and safety. You’ll open/close the site, set the tone, and coach teammates while delivering a high-energy customer experience.

The role emphasizes reliability, independent site management, and growth into future leadership. This is a frontline, hourly position with strong emphasis on standards and frontline leadership.

Qualifications

• Must have reliable attendance and dependability.
• Ability to open/close the site independently.
• Coach peers and maintain standards without conflict.
• Customer-first mindset under pressure or when short-staffed.
• Growth-oriented and eager to take on new responsibilities.

Responsibilities

• Own the day from open to close with precision and readiness.
• Lead from the front to uphold cleanliness, safety, and performance.
• Make on-site decisions when management is not present.
• Provide real-time coaching and guidance to teammates.
• Address customer questions quickly, professionally, with care.
• Communicate clearly with customers and team during downtime.
• Learn and grow toward future leadership opportunities.

Skills

Reliability

Trustworthy

Shift leadership

Customer focus

Problem solving

Job description

Job DetailsJob Location: 019-Polo - Lake Worth, FL 33467Position Type: Full TimeLevel: Frontline Lead | HourlyDepartment: Site Operations

THE ROLE

At El Car Wash, we don't just open and close sites — we set the tone for the entire experience. As a Key Holder, you're a trusted leader on the ground, holding the standard when management isn't on-site, supporting your team, and ensuring every customer leaves with that signature EL shine.

Role Clarity

• This is a working lead role — you are on the floor alongside the team
• No direct reports and no formal performance or accountability conversations
• You influence performance through coaching, example, and site presence
• You partner with the ASM and SM for escalations — you don't go it alone
• Competency level: between Self-Leader and Leader of Others

WHAT YOU'LL OWN

• Own the day, start to finish - Open and close the site with precision — secure, prepped, and ready to deliver a strong shift every time.
• Lead from the front - Set the standard for cleanliness, safety, and performance — your presence drives the energy of the entire site.
• Hold the site independently - When management isn't present, you make the calls, solve the problems, and keep the operation running. Without needing to be asked.
• Coach and guide in real time - Support team members with real-time direction — redirect, encourage, and reinforce the standard without creating conflict.
• Deliver standout experiences - Handle customer questions or concerns quickly, professionally, and with genuine care.
• Communicate with clarity - Keep customers and team members informed, especially during downtime or service interruptions.
• Grow every day - Learn from your leaders and build the skills to take the next step in your career. This role is a stepping stone, not a ceiling.

Qualifications

WHAT YOU BRING

• Reliable attendance without exception — your dependability is what makes this role work
• Trustworthy — team and management count on you completely
• Comfortable opening and closing and managing the site independently in all conditions
• Can coach peers and hold a standard without being adversarial
• Customer-first mindset even when things get difficult or the team is short-staffed
• Growth-oriented — you want to lead more, not just hold the keys
• Basic mechanical comfort — willing to troubleshoot and elevate appropriately
• Prior shift lead, keyholder, or informal supervisory experience is a plus

HOW YOU SHOW UP — ECW COMPETENCIES

• Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.
• Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.
• Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.
• Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.
• Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.
• Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.

Why El Car Wash

El Car Wash is where strong, reliable performers grow into real leaders. Show us you can hold the standard — and the next step is yours.

WHAT YOU'LL GET

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match — yes, free money
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• Mental health days
• On-the-job training and real career growth
• FREE car washes