Key Customer Manager, West-North Region

Biogen; Chicago (IL); On-site; USD 184,000 - 253,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Fitness reimbursement

Disability insurance

Paid vacation 15 days + shutdown

Holidays + Personal days

Sick time 80 hours

Parental leave

401(k) with match

Employee stock purchase plan

Tuition reimbursement

Employee Resource Groups

Job summary

Biogen is seeking a Senior field-based Key Customer Manager (MS) to drive engagement with KMEs, prescribers and administrators across a multi-state territory. You will craft and execute engagement plans with the Regional Sales Director, advancing patient access and the quality of MS care while strengthening Biogen's relationships with key customers.

You will collaborate with marketing, managed care and patient services to elevate Biogen's trust and value in the MS portfolio.

Qualifications

• 7+ years pharma/biotech experience.
• MS Disease State or related account management experience preferred.
• Experience navigating complex accounts.
• Cross-functional collaboration with marketing, managed care and patient services.

Responsibilities

• Develop and execute Key Medical Expert and Key Account engagement plans.
• Collaborate with Regional Sales Director to ensure long-term Biogen MS portfolio success.
• Establish a ONE BIOGEN strategic engagement approach for key accounts.
• Identify opportunities and evolving trends to improve patient access and care quality.
• Interact with KMEs, prescribers, and administrators to align on account needs.

Skills

Pharma/biotech exp

MS disease exp

Cross-functional exp

Reimbursement knowledge

Relationship building

Ambiguity tolerance

Problem solving

Presentation skills

Communication skills

Education

BS/BA

MBA Preferred

Job description

About this role

The Multiple Sclerosis (MS) Key Customer Manager (KCM) will have 3 primary strategic imperatives for Biogen, (1) Shaping the MS Treatment Dialogue, (2) Improving the customer experience with Biogen, and (3) Increase the awareness of the Biogen MS portfolio. This is a field-based position that includes Wisconsin, Illinois, Minnesota, Iowa, Missouri, Kansas Kentucky, North and South Dakota and Nebraska. The ideal candidate will live in the Chicago Area.

What you will do

• The KCM is responsible for the development and execution of the Key Medical Expert (KME) and Key Account engagement plans, in collaboration with the respective Regional Sales Director, to ensure long term success of the Biogen MS portfolio at the Division and Account Level.
• The KCM is responsible for facilitating a ONE BIOGEN strategic engagement approach for the key accounts in their territory.
• They will execute this by identifying opportunities and evolving trends that create collaborations where patient access to care increases and quality of care improves.
• The KCM is responsible for regular interactions with top KMEs, Prescribers and Administrators to understand and collaborate on account needs, and to identify opportunity for expanded partnerships.
• The KCM is expected to interact routinely and collaboratively with the local sales teams and cross-functional partners (inclusive of marketing, managed care, and patient services) to improve engagement in the accounts and increase Biogen trust and value with our Key Customers.

Preferred Skills

• Minimum 7+ years of pharmaceutical/biotech experience
• Ideally 2+ years of experience in the MS Disease State or other related chronic disease Account Management Experience preferred, experience navigating complex accounts critical for success
• Previous management and/or cross functional experience strongly preferred
• Technical knowledge of health care reimbursement from a patient and provider perspective
• Establishes effective relationships through mutual respect and trust in dealing with others
• Must be comfortable with ambiguity and not having set processes and structures in place
• Ability to identify issues quickly and develop recommendations to resolve in a timely, compliant manner.
• Strong presentation skills.
• Ability to clearly and succinctly convey his/her ideas to either groups or individuals
• Advanced understanding of Biogen’s culture.
• Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization
• Strong regional and national Managed Care knowledge
• Strong organizational and communication skills- ability to navigate communication between BIIB and the HCP office
• Understanding of patient privacy laws including HIPAA and similar state laws
• Advanced understanding of compliance with OIG & regulatory requirements.
• Demonstrated ability to navigate in ambiguous and complex environments
• Strong problem-solving skills

Required Skills

• BS/BA Required, MBA Preferred
• Driving is an essential duty of this job; candidates must have a valid driver’s license to be considered.
• The Key Customer Manager must demonstrate a long-term track record of adherence to Corporate Compliance Policies.

Job Level

Management

Additional Information

The base compensation range for this role is: $184,000.00-$253,000.00 Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.

• Medical
• Dental
• Vision
• & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit
• 401(k) program participation with company matched contributions
• Employee stock purchase plan
• Tuition reimbursement of up to $10,000 per calendar year
• Employee Resource Groups participation

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.