Key Carrier Coordinator

Winners Merchants International, L.P.; Miami (FL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

TJX Companies’ HomeGoods store in Miami is seeking a Manager on Duty to lead daily store operations and coach Associates to deliver excellent customer service. You will oversee staffing, policy adherence, and safety while maintaining a positive shopping environment.

The role requires the ability to work nights/weekends, strong communication, and a proven track record in retail leadership, with emphasis on coaching and multi-tasking in a fast-paced setting.

Qualifications

• Flexible schedule including nights and weekends
• Strong team player mentality with peers and supervisors
• Ability to respond quickly to changing directions or unexpected situations
• Knowledge of standard store software, systems, and procedures
• Familiarity with merchandise flow in stores
• Proven problem-solving skills
• Ability to coach, delegate, and follow up on multiple people/tasks
• Capacity to act quickly under challenging circumstances
• Ability to multi-task with attention to detail
• Retail experience (1 year) and leadership experience (6 months) required

Responsibilities

• Creates a positive internal and external customer experience
• Promotes honesty and integrity, maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks per store plan and prioritizes as needed
• Addresses customer service issues and coaches Associates
• Exercises discretion on customer service policies to satisfy customers
• Maintains Associate coverage for a positive customer experience
• Ensures adherence to all operational procedures
• Ensures opening/closing procedures per guidelines
• Communicates with management and Associates on priorities and progress
• Provides recognition, feedback, and coaching to Associates
• Partners with Management on training needs to increase effectiveness
• Ensures compliance with labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports shrink reduction goals and safety initiatives
• Promotes safety and maintains a safe environment
• Other duties as assigned

Skills

Teamwork

Communication

Organizational skills

Multitasking

Problem solving

Coaching & delegation

Adaptability

Retail experience

Leadership experience

Software knowledge

Job description

HomeGoods
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

13580 SW 120th St

Location:

USA HomeGoods Store 0441 Miami FL

This position has a starting pay range of USD $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.