Key Accounts Specialist (Temporary)

Hybrid Apparel; Carlsbad (CA); On-site; USD 33,062 - 37,195; Part time

Job summary

A prominent retail company is looking for a Key Accounts Specialist in Carlsbad, CA. This temporary role focuses on providing exceptional support for key accounts, managing order processes, and ensuring timely communication with customers. Ideal candidates will have 2–4 years of sales support experience, excellent communication skills, and proficiency in Microsoft Excel. This role offers a competitive hourly wage ranging from $24 to $27 based on various factors, and the company is dedicated to inclusion and diversity in the workplace.

Qualifications

• 2–4 years of experience in sales support or a related role.
• Experience supporting key accounts is a plus.
• Strong attention to detail and effective time management.

Responsibilities

• Provide key account support and day-to-day account management.
• Oversee order book management and ensure on-time shipping.
• Maximize product fulfillment across all orders.

Skills

Strong customer service skills

Excellent verbal and written communication skills

Highly organized

Strong analytical and critical thinking abilities

Proficient in Microsoft Excel

Self-motivated

Results-driven

Tools

Microsoft Excel

PowerPoint

NetSuite

Elastic

Job description

Brixton is looking for a Key Accounts Specialist. The primary responsibility of this position is to focus on providing our internal departments, customers, and Director with the highest level of service possible. This role will work closely with the in-house sales team, sales management, operations, production, warehouse, logistics, and accounting departments to ensure that all requests are handled in a timely manner and with as much detailed information as needed.

This is a short-term, temporary position that will require the individual to work onsite in Carlsbad, CA.

Essential Duties & Responsibilities

• Provide key account support and day-to-day account management
• Oversee order book management, including data accuracy, troubleshooting issues, labeling and ticketing, allocation, order entry, credit holds, releasing orders for fulfillment, and ensuring on-time shipping
• Maximize product fulfillment across all orders
• Communicate with buyers regarding shipping status, ticket requests, price adjustments, and delivery extensions
• Process order entry and issue order acknowledgements (O/As)
• Respond to customer needs promptly and complete tasks within established timelines
• Support EDI/SPS processes and related troubleshooting
• Manage and order tickets and value-added services (VAS) for key accounts
• Handle returns, including issuing RAs, processing returns, and managing markdowns
• Prepare and share weekly open order status reports
• Identify and resolve order and shipping issues
• Manage SMU approvals, maintain Monday boards, coordinate sample shipments, and communicate with buyers and internal teams
• Deliver a high level of customer service and support various customer requests
• Complete customer documentation, including IIF forms, PA forms, image requests, and e-commerce copy requests
• Build seasonal assortments using PowerPoint/Keynote
• Support sales appointments, meetings, and trade shows by preparing sample lines, organizing showrooms, gathering carryover styles, printing materials, and shipping samples
• Manage the sample inventory, including organizing current samples, archiving past seasons, and setting up new collections
• Source and order samples for key account needs
• Distribute marketing assets to key accounts
• Identify weekly ATS (available-to-sell) opportunities

Knowledge, Skills & Abilities

• 2–4 years of experience in sales support or a related role
• Experience supporting key accounts is a plus
• Experience with dropship accounts
• Strong customer service skills with the ability to build and maintain relationships
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail and effective time management
• Strong analytical and critical thinking abilities
• Proficient in Microsoft Excel, PowerPoint/Keynote
• Self-motivated, proactive, and results-driven
• Experience with NetSuite and Elastic is a plus

SALARY RANGE

The base pay for this position is between $24 - $27 per hour. In accordance with applicable state laws, the range provided is Brixton's reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

Brixton LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.