Key Accounts Application Engineer

Ralliant; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Health benefits from day one

Education reimbursement

401k matching

Parental leave

Job summary

Qualitrol is seeking a Key Accounts - Application Engineer in a hybrid role at our Fairport, NY location. You will collaborate with customers and sales reps to deliver technical solutions, ensuring product quality and client satisfaction, while interfacing with engineering and quality teams.

The role requires a BS in engineering or related field, strong communication, and presentation skills, plus knowledge of telecom tech. Travel ~25% may be required.

Qualifications

• BS degree in Electrical/Mechanical Engineering or Computer Science or related field.
• Proven knowledge of Qualitrol products and customers.
• Software and hardware implementation and solving sophisticated technical issues.
• Excellent verbal and writing skills with a strong customer service focus.
• Strong analytical and problem-solving skills.
• Knowledge of telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links (preferred).
• Ability to create and deliver presentations as needed.

Responsibilities

• Provide customer technical assistance from quotation through post shipment and installation.
• Research and identify product solutions; initiate new product models and derivatives.
• Support manufacturing by answering technical questions and troubleshooting order-related problems.
• Analyze product failures and customer concerns; assist in customer quality concerns; generate reports.
• Project management of customer issues from occurrence to resolution.
• Accountable for all commercial aspects of key accounts from quoting to returns/invoicing.
• Travel ~25% to support client-facing meetings and quarterly business reviews.

Skills

Technical problem solving

Communication skills

Presentation skills

Telecom protocols knowledge

Customer-facing experience

Education

BS in Electrical/Mechanical Engineering or Computer Science

Tools

Oracle

Salesforce

Job description

Hybrid

Role: Key Accounts Application Engineer

Location: Fairport, NY

Excellent Pay and Benefits!

Qualitrol employees receive a competitive salary, twenty-eight days of paid time off (includes PTO and Holidays), great health benefits that are effective your first day, flexible working hours, up to 100% education reimbursement towards a degree, and 401k matching (vesting immediately). We have annual reviews and career development planning to help get you to the next level in your career. Our family friendly environment also provides paid Maternity/Paternity leave, Adoption leave, Life Insurance and more.

You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and growth opportunities that are found in a Fortune 500 company like Fortive.

Your Impact

As a Key Accounts - Application Engineer with the Asset Protection product line, you will be exposed to many facets of the business. From collaborating with customers on technical requirements, to working with our Sales Representatives to present the technical side of our products to customers. You'll work with the Quality and Engineering departments to ensure our products meet client specifications and ensure our Quality standards. The exposure provided opens many growth opportunities. We seek continuous improvement for our Customers our Products our Processes and Ourselves. Great opportunity to join a dynamic, diverse, driven, engineering team with a growth mindset!

Here’s where you’ll demonstrate your proficiencies:

• Provide customer technical assistance for product questions and problems from the point of quotation request through post shipment and installation.
• Research and identify product solutions. Initiate New Product models and derivatives to meet agreed upon customer needs.
• Support manufacturing by answering technical questions as required and trouble‑shooting order related problems.
• Analyze product failures and customer concerns. Assist in customer quality concerns. Generate reports and CQC's as required.
• Project management of customer issues from occurrence to resolution.
• Accountable for all commercial aspects of key accounts from Quoting and Order Status to Returns and invoicing issues.
• At least %25 travel in support of client facing meetings / quarterly business reviews.
• BS degree (or equivalent) Electrical or Mechanical Engineering, Computer Science, or related field is required. Additional work experience in lieu of a degree may be considered.
• Proven knowledge of Qualitrol products and Customers.
• Software and Hardware implementation and solving sophisticated technical issues.
• Excellent verbal and writing skills with a strong customer service focus.
• Strong analytical and problem‑solving skills.
• Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred).
• Ability to create and deliver presentations as needed.
• Oracle and Salesforce experience

Skills & Experience

The successful candidate will be able to demonstrate the following skills and experience:

• BS degree (or equivalent) Electrical or Mechanical Engineering, Computer Science, or related field is required. Additional work experience in lieu of a degree may be considered.
• Proven knowledge of Qualitrol products and Customers.
• Software and Hardware implementation and solving sophisticated technical issues.
• Excellent verbal and writing skills with a strong customer service focus.
• Strong analytical and problem‑solving skills.
• Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred).
• Ability to create and deliver presentations as needed.

Preferred Skills:

• Oracle and Salesforce experience
• Knowledge of electric power transmission and distribution

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Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next‑generation breakthroughs to life - faster, smarter, and more reliably. Our high‑performance instruments, sensors, and subsystems fuel mission‑critical advancements across industries, enabling real‑world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About Qualitrol

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types o