Key Account Sales Coordinator

Kikkerland Design Inc; New York (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Medical and dental insurance

Job summary

Kikkerland Design Inc in New York City is seeking a proactive Key Account Sales Coordinator to support our Sales Team and major retail customers. You will help manage orders, coordinate cross-functional tasks, and build relationships with buyers and regional partners to bring innovative products to market.

In this hybrid role, you will collaborate with Accounting, Logistics, E-Commerce, and Product Development to ensure smooth execution, prepare presentations, and keep accurate records for

Qualifications

• 3-5 years of experience in sales support, customer service, account coordination, or a similar role.
• Strong organizational and time management abilities.
• Excellent written and verbal communication skills.
• Exceptional attention to detail.
• Critical thinking and problem-solving skills.
• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
• A positive, collaborative attitude and willingness to learn.
• Experience supporting large retailers, national accounts, or complex wholesale customers strongly preferred.
• Trade show experience is a plus.

Responsibilities

• Support the day-to-day management of major retail accounts and wholesale customers.
• Manage order execution from PO receipt through delivery, ensuring accuracy and monitoring confirmations, backorders, allocations, shipping timelines, discrepancies, and potential risks.
• Manage multiple concurrent customer programs and proactively identify missing information, approaching deadlines, and potential execution risks.
• Serve as a reliable point of coordination for routine internal, buyer and sales-representative requests.
• Coordinate with Accounting, Logistics, E-Commerce, and Product Development to ensure smooth order execution.
• Prepare product presentations, item setup forms, and customer documentation.
• Maintain accurate account documentation and systems, including customer and item setup, prices, vendor portals, samples, product submissions, and other time-sensitive deliverables.
• Prepare and ship product samples for customer meetings and presentations.
• Produce sales reports and assist with ongoing account analysis.
• Build strong working relationships with customers and independent sales representatives.
• Support special projects and initiatives that help drive sales growth.

Skills

Sales support

Account coordination

Time management

Communication

Problem solving

Excel

PowerPoint

Outlook

Trade shows

Tools

Excel

Outlook

Word

PowerPoint

Job description

Help Bring Innovative Products to Retailers Across North America

At Kikkerland Design, we believe everyday objects should be smart, functional, and bring a little joy. For almost 35 years, we've partnered with leading retailers across North America and around the world to bring innovative, design-driven products to millions of consumers.

As we continue to grow, we're looking for an organized, proactive, and customer-focused Key Account Sales Coordinator to support our Sales Team.

This is more than a traditional sales support role. You'll work alongside experienced Sales Managers, collaborate with major retail customers, and play an important role in bringing new products to market. If you enjoy solving problems, building relationships, and working in a fast-paced environment, we'd love to meet you.

Our headquarters are in the vibrant NoHo neighborhood of New York City, where we work together in a collaborative hybrid environment (minimum four days in the office).

What You'll Do

As a Key Account Sales Coordinator, you'll help ensure our retail customers receive outstanding service while supporting the daily operations of our sales team.

Your responsibilities will include:

• Support the day-to-day management of major retail accounts and wholesale customers.
• Manage order execution from PO receipt through delivery, ensuring accuracy and monitoring confirmations, backorders, allocations, shipping timelines, discrepancies, and potential risks.
• Manage multiple concurrent customer programs and proactively identify missing information, approaching deadlines, and potential execution risks.
• Serve as a reliable point of coordination for routine internal, buyer and sales-representative requests.
• Coordinate with Accounting, Logistics, E-Commerce, and Product Development to ensure smooth order execution.
• Prepare product presentations, item setup forms, and customer documentation.
• Maintain accurate account documentation and systems, including customer and item setup, prices,vendor portals, samples, product submissions, and other time-sensitive deliverables.
• Prepare and ship product samples for customer meetings and presentations.
• Produce sales reports and assist with ongoing account analysis.
• Build strong working relationships with customers and independent sales representatives.
• Support special projects and initiatives that help drive sales growth.

What We're Looking For

We're looking for someone who enjoys working with people, takes ownership of their work, and thrives in a fast-moving environment. Ideal candidates will have:

• 3-5 years of experience in sales support, customer service, account coordination, or a similar role.
• Strong organizational and time management abilities.
• Excellent written and verbal communication skills.
• Exceptional attention to detail.
• Critical thinking and problem-solving skills.
• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
• A positive, collaborative attitude and willingness to learn.
• Experience supporting large retailers, national accounts, or complex wholesale customers strongly preferred.
• Trade show experience is a plus.
• Work with some of North America's leading retailers.
• Be part of a creative company known worldwide for innovative products.
• Join a collaborative team where your ideas and contributions matter.
• Gain exposure to every aspect of the wholesale retail business.
• Build skills that can lead to future opportunities in Key Account Management and Sales.

We offer:

• Generous Paid Time Off, including our year-end holiday week closure.
• Medical and dental insurance (employee contribution required).