Key Account Manager - Michigan

Pfizer; Lake Michigan Beach (MI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) matching

Retirement contributions

Paid vacation

Holiday & personal days

Parental leave

Health benefits

Job summary

Pfizer is seeking an Internal Medicine Key Account Manager (KAM) to lead strategic account plans with leading health systems and IATs, driving market expansion and brand evaluation opportunities. You will build executive-level relationships, align internal stakeholders, and ensure compliant, effective execution of plans to unlock key account potential.

The role requires 5–10 years in pharma/biotech sales or marketing, with 3+ years in promoted roles, and strong leadership across teams.

Qualifications

• Bachelor's Degree required.
• MBA or advanced degree preferred.
• ~5-10 years of pharmaceutical/biotech/medical marketing or sales experience with at least 3 years in promoted/developmental roles.
• Strong leadership across peer and manager groups preferred.
• Demonstrated knowledge of healthcare market and disease states; ability to manage Key Accounts and negotiate effectively.

Responsibilities

• Lead strategic direction, development, and execution of account plans with leading health systems.
• Build and manage executive-level relationships with decision makers (C/D-Suite) and key opinion leaders.
• Develop cross-functional IATs to ensure compliant, effective execution of plans.
• Identify opportunities for synergy to achieve Pfizer and customer goals.
• Provide regional insights to inform strategic direction and market materials.

Skills

Key account management

Healthcare market knowledge

Relationship management

Negotiation

Data analytics

Strategic planning

Leadership

Education

Bachelor's degree

MBA

Job description

The Internal Medicine (IM) Key Account Manager (KAM) leads the strategic direction, development, and execution of account plans and partnerships with aligned Leading Health Systems (key accounts) and associated Integrated Account Teams (IATs) to accomplish mutually aligned goals in a compliant manner. Such goals, anchored on market expansion and brand evaluation opportunities, allows for and bolsters Pfizer’s ability to unlock full key account potential. The KAM must possess a deep understanding of the healthcare market environment, as well as, the business drivers, priorities, capabilities, organizational structure, ways of working, external influencers, and decision-making rights of aligned key accounts. The KAM will develop and manage executive-level (C, D-Suite and critical decision maker) customer relationships and align appropriate internal and external stakeholders/decision makers based on account plans and goals to ensure compliant, effective and successful results.

Account Alignment to include the following accounts (subject to change): Customer Engagement, Account Management and Business and People Leadership.

Customer Engagement

• Identify key customers including the internal/external decision making and influencing network impacting the key account and local health economy.
• Maintain effective relationships with key Customer C, D-Suite, administrative and decision-making roles within a key account.
• Develop effective relationships with key opinion leaders and stakeholders in local health economies.
• Understand and seek to influence key local, regional and national healthcare issues and best practices aligned to market and key accounts.
• Manage co-development and co-execution of project plans (holding Customer and Pfizer accountable for plan execution).

Account Management

• Manage a set of prioritized accounts to achieve agreed upon business objectives.
• Seek out opportunities for synergy and collaboration to achieve both Pfizer and Customer goals through active and transparent customer/account Planning.
• Analyze and understand the local environment, key account business models, and aligned Pfizer priorities to create account plans that identify mutually beneficial opportunities.
• Identify, connect and communicate multiple insights from various stakeholders to develop a plan of action that is beneficial to Patients, Customers, and Pfizer.
• Lead and support development of high functioning IATs (consistent with account team model) inclusive of collaborating with cross-functional specialists and other Pfizer stakeholders to ensure appropriate roles, responsibilities and resources are aligned and leveraged compliantly.
• Partner with IAT to facilitate colleague understanding of local market/customer drivers.
• Impact and influence the development of Key Account Management efforts locally, regionally or nationally by partnering with needed cross-functional teams to compliantly shape efforts and deliver results.
• Share and help scale proven practices across the region and nation.
• To be a local expert on healthcare reform, the evolving landscape and the organization of Accounts/Customers.
• Lead the development of strategic planning priorities for aligned key accounts.
• Demonstrate a broad base of market knowledge and dynamics of healthcare which influences account behavior. Utilize organizational awareness skills and alignment of Pfizer's priorities to include appropriate Pfizer colleagues to optimize value provided to the Customer and to Pfizer.
• Communicate a short, mid and long-term view of Pfizer business with Key Accounts, delivering ongoing opportunities for Pfizer’s portfolio with alignment across all Pfizer Business Units when appropriate.
• Provide regional marketing and strategy teams customer specific insights that can be utilized in crafting strategic direction and new market specific materials.

Bachelor's Degree required. MBA or advanced degree in a related field preferred.

~5-10 years of previous pharmaceutical, biotech, or medical/marketing/sales experience preferred with at least three years spent in a promoted position and/or developmental role with demonstrated leadership across peer and manager groups.

~ Management and/or Account Management experience is strongly preferred

Demonstrated knowledge of the healthcare market and disease states, ability to develop and manage relationships with Key Accounts (C, D-Suite, KOLs and decision makers), demonstrated account management & negotiation skills and understand how to prioritize resources and develop business plans.

• Financial Acumen
• Account and Customer Management
• Account Planning: Can understand, influence and adapt to changing local healthcare, key Customer and stakeholder needs. Assesses the portfolio of Accounts and prioritizes limited resources in order to create 'wins' for the Patients, Customers and for Pfizer. Aligns local, regional or national Account needs with Pfizer goals, understands the healthcare and local market trends and accordingly develops appropriate Account plans.
• Data Analytics and Interpreting
• Strategic Planning
• Relationship Management: Builds and maintains strong trusting relationships; Value Proposition Management
• Networking
• Stakeholder Management provides a vision of how Pfizer goals will be delivered at a local/regional/national level; where applicable proactively provides people development, coaching and performance management. Adapts positively to new challenges/ambiguity, stays focused on performance and coaches’ others to react positively to change.

In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.Pfizer compensation structures and benefit packages are aligned based on the location of hire. Relocation assistance may be available based on business needs and/or eligibility.

S. work visa sponsorship (such as TN, O-1, H-1B, etc.) Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. This position requires permanent work authorization in the United States.

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