Key Account Manager Associate - Principal

Appalachian Power Co.; Town of Charleston (NY); On-site; USD 75,000 - 151,000; Full time

Job summary

Appalachian Power Co. seeks a Key Account Manager to retain and expand major commercial & industrial accounts. You will manage executive-level relationships, coordinate internal teams, and drive strategic programs, offerings, and negotiations.

Travel and long hours are expected as you collaborate with engineers, energy efficiency and development groups to meet objectives. Qualified candidates will hold a bachelor’s degree in a related field and have experience in account management or economic

Qualifications

• Bachelor's degree in Finance, Business, Engineering, Communications or related field.
• Experience in customer account management or economic development is preferred.
• Strong communication and presentation skills required.
• Willingness to travel and work extended hours.

Responsibilities

• Establishes high-level relationships with key decision makers within assigned accounts.
• Responsible for retention, expansion, and overall client satisfaction.
• Serve as single point of contact to identify issues and oversee action plans.
• Develop and implement strategic programs, offerings, and new business opportunities.
• Interface with multiple business units to meet goals and objectives.
• Promote energy efficiency/demand response programs to key accounts.

Skills

Account management

Customer relationships

Negotiation

Strategic planning

Communication

Education

Bachelor's degree in Finance/Business/Engineering/Communications

ABET-certified Engineering degree preferred

Tools

CRM systems

Excel

Job description

Job Posting End Date10-10-2026Please note the job posting will close on the day before the posting end date.Job SummaryResponsible for the retention, expansion, and overall satisfaction of identified large commercial & industrial managed account customers. This position requires a mindset which includes an Economic and Business Development focus and approach to Customer Experience. Responsible for proactively managing and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, and building long-term business relationships / partnerships with executive level decision makers. This position will interface with engineers, account managers and representatives within the Customer Services group, the Energy Efficiency group, the Economic Development group and various departments within the operating company and as necessary with the Corporate National Account organization to meet stated goals and objectives.Job DescriptionKey Account Manager AssociateNote: This position is posted at multiple grade levels and offers a range of opportunities for advancement. The minimum qualifications outlined below apply to the Key Account Manager Associate level, with increased educational, skill, experience and certification requirements for higher level Key Account Managers up to the principal level.What You’ll Do:Essential Job Functions & TasksEstablishes and maintains high-level relationships with key decision makers within assigned key strategic account organizations entities.Is responsible for the retention, expansion, and overall satisfaction of that client base. Provides a 'single point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.Proactively manage and be ultimately responsible for the development and successful implementation of established programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with customer decision makers, new service issues, and various account management initiatives.Interface with engineers, the Energy Efficiency group, the Economic Development group and various AEP and operating company business units to meet stated goals and objectives.Markets a variety of products and services to OPCO customers in various identified industry segments. Works, with the support of the manager, with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts. Promotes and supports operating company energy conversion programs with assigned key accounts.What We’re Looking For:Education: Bachelor's degree in Finance, Business, Engineering, Communications or other related field.Work Experience: Experience in customer account management, business or economic development and/or utility industry experience preferred but not required.Strong Preference: Bachelor's degree in Engineering in a program accredited by ABET**ABET - Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology.Other Requirements:Demonstrated communications and presentation skills.Excellent written and verbal communications skills.Must be able to travel to various locations for extended periods and work late into the evenings.Must possess demonstrated ability to successfully build strategic internal and external relationships, possess political acumen, and display strong initiative to manage resources, projects and issues across business units, committees and task forces (both internal and external to the Company).Demonstrated successful leadership.Key Account ManagerWhat You’ll Do:Essential Job Functions & TasksEstablishes and maintains high-level relationships with key decision makers within assigned customer organization. Is responsible for the retention, expansion, and overall satisfaction of the assigned client base.Provides a 'single point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.Proactively manage the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives.Interface with engineers, the energy efficiency group, the economic development group and various AEP and operating company business units to meet stated goals and objectives.Executus strategies to market a variety of products and services to OPCO customers in various identified industry segments.Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.Promotes and supports operating company energy conversion with assigned key accounts.What We’re Looking For:Education: Bachelor's degree in Finance, Business, Engineering, Communications or other related field.Work Experience: Two (2) years of experience in customer account management, business or economic development. Utility industry experience preferred.Strong Preference: Bachelor's degree in Engineering in a program accredited by ABET**ABET - Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology.Licenses/Certifications: Advanced degree or professional certification preferred; i.e. Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), Masters Business Administration (MBA), Juris Doctorate (JD).Other Requirements:Demonstrated communications and presentation skills.Excellent written and verbal communications skills.Must be able to travel to various locations for extended periods and work late into the evenings.Must possess demonstrated ability to successfully build strategic internal and external relationships, possess political acumen, and display strong initiative to manage resources, projects and issues across business units, committees and task forces (both internal and external to the Company).Demonstrated successful leadership.Key Account Manager Sr.What You’ll Do:Essential Job Functions & TasksEstablishes and maintains high-level relationships with key decision makers within assigned key strategic account organizations entities. Is responsible for the retention, expansion, and overall satisfaction of that client base.Provides a 'single point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.Proactively manage and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives.Interface with engineers, the energy efficiency group, the economic development group and various AEP and operating company business units to meet stated goals and objectives.Develop strategies to market a variety of products and services to OPCO customers in various identified industry segments.Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.Promotes and supports operating company energy conversion with assigned key accounts.What We’re Looking For:Education: Bachelor's degree in Finance, Business, Engineering, Communications or other related field.Work Experience: Five (5) years of experience in customer account management, business or economic development. Utility industry experience preferred.Strong Preference: Bachelor's degree in Engineering in a program accredited by ABET**ABET - Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology.Licenses/Certifications: Advanced degree or professional certification preferred; i.e. Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), Masters Business Administration (MBA), Juris Doctorate (JD).Other Requirements:Demonstrated communications and presentation skills.Excellent written and verbal communications skills.Must be able to travel to various locations for extended periods and work late into the evenings.Must possess demonstrated ability to successfully build strategic internal and external relationships, possess political acumen, and display strong initiative to manage resources, projects and issues across business units, committees and task forces (both internal and external to the Company).Demonstrated successful leadership.Key Account Manager PrincipalWhat You’ll Do:Essential Job Functions & TasksEstablishes and maintains high-level relationships with key decision makers of the OPCO's most complex and influential assigned strategic account customers. Is responsible for the retention, expansion, and overall satisfaction of that client base.Provides a 'single point-of-contact within the AEP organization to resolve critical issues with key decision makers within the operating company.Proactively manage and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives.Interface with engineers, the energy efficiency group, the Economic Development group and various AEP and operating company business units to meet stated goals and objectives.Develop strategies to market a variety of products and services to customers in various identified industry segments.Develop a program of work to conduct marketing outreach to these customers.The program of work should include prioritization of outreach, key targets for the various services and product offerings, value propositions, etc.Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.Promotes and supports operating company energy conversion programs with assigned key accounts.What We’re Looking For:Education: Bachelor's degree in Finance, Business, Engineering, Communications or other related field.Work Experience: Eight (8) years of experience in customer account management, business or economic development. Utility industry experience preferred.Strong Preference: Bachelor's degree in Engineering in a program accredited by ABET**ABET - Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology.Licenses/Certifications: Advanced degree or professional certification required; i.e. Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), Masters Business Administration (MBA), Juris Doctorate (JD).Other Requirements:Demonstrated communications and presentation skills.Excellent written and verbal communications skills.Must be able to travel to various locations for extended periods and work late into the evenings.Must possess demonstrated ability to successfully build strategic internal and external relationships, possess political acumen, and display strong initiative to manage resources, projects and issues across business units, committees and task forces (both internal and external to the Company).Demonstrated successful leadership.What You’ll Get:Base Salary from:Key Account Manager Associate: $74,551-$93,189 /yearKey Account Manager: $87,633-$109,544 /yearKey Account Manager Senior: $98,993-$128,689 /yearKey Account Manager Principal: $116,255-$151,132/yearIn addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.Where Putting the Customer First Powers Everything We DoAt AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!Compensation DataCompensation Grade:SP20-006Compensation Range:$74,551.00 - $151,132.50The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.