Key Account Manager

Rozgoo; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Equity

Monthly stipend

Transparent pay structure

Job summary

Affirm is seeking a senior member of the Revenue team to lead omni-retail accounts, negotiate complex contracts, and drive pricing and expansion strategies. You will orchestrate cross-functional collaborations and manage executive relationships to maximize GMV and partner success.

You will analyze performance, optimize financing programs, and drive marketing strategies to expand product adoption and sales opportunities in a fast-paced environment.

Qualifications

• Bachelor’s degree with 6–10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact.
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
• Strong written and verbal communication skills, including compelling presentations.
• Experience leading cross-functional projects with high attention to detail.

Responsibilities

• Act as SME and team lead across omni-retail for best practices in managing accounts.
• Oversee a portfolio of key accounts and drive strategic initiatives including complex contract negotiation and pricing.
• Lead and execute account plans with financing optimizations and executive engagement.
• Analyze partner performance and recommend programs to increase product adoption and expansion.

Skills

B2B client-facing

Contract negotiations

Cross-functional leadership

Executive communication

Salesforce

BI tools

Relationship management

Education

Bachelor's degree

Tools

Salesforce

BI tools

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About the Revenue team

The Revenue team drives affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through affirm’s products.

What You'll Do

• Act as a SME and team lead across omni-retail for best practices on managing accounts, driving outcomes and building relationships.
• You will oversee a portfolio of key accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
• You will lead and execute account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
• You will analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.
• You will orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
• Manage customer health to ensure overall customer satisfaction and business results.
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the affirm offering for our merchants.

What We Look For

• Bachelor’s degree with 6-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact.
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
• Strong written and verbal communication skills, including the ability to give compelling presentations.
• Experience in leading cross-functional projects with a high attention to detail.
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence.
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Comfortable using Salesforce and standard BI tools.

Base Pay Grade - K
Equity Grade- 6
Employees new to affirm typically come in at the start of the pay range.Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, which includes the annual base pay and the sales incentive target.
Base pay is part of a total compensation package that may include equity rewards, monthly stipend