Key Account Manager

American Electric Power; Elkhart (IN); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

American Electric Power in Indiana (Elkhart) seeks a seasoned account manager to grow and retain a strategic client base. You will drive programs, negotiate contracts, and build long-term executive relationships while coordinating across engineering and energy efficiency teams.

The role emphasizes customer experience, development of strategic offerings, and cross-functional collaboration to meet business goals with a focus on high-level client satisfaction.

Qualifications

• Bachelor's degree in Finance, Business, Engineering, Communications or related field.
• Two years’ experience in customer account management, business or economic development. Utility industry experience preferred.

Responsibilities

• Establishes and maintains high-level relationships with key decision makers within assigned customer organization.
• Responsible for the retention, expansion, and overall satisfaction of the assigned client base.
• Provides a single point-of-contact to customer contacts to identify critical issues and oversee the plan of action to resolve issues with key departments.
• Develops and implements strategic programs and offerings, develops new business, provides exceptional customer service, and negotiates contracts.
• Interfaces with engineers, energy efficiency and economic development groups to meet goals and objectives.
• Markets a variety of products and services to OPCO customers.
• Works with operating company leadership on issues affecting key accounts.

Skills

Communications skills

Willingness to travel

Leadership

Education

Bachelor's degree in Finance, Business, Engineering, Communications or related field

Job description

Job Posting End Date

11-11-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

This position is responsible for the retention, expansion, and overall satisfaction of identified strategically key managed account customers. This position requires a mindset which includes an Economic and Business Development focus and approach to Customer Experience. Responsible for proactively managing and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, and building long‑term business relationships / partnerships with executive level decision makers. This position will interface with engineers, account managers and representatives within the Customer Services group, the Energy Efficiency group, the Economic Development group and various departments within the operating company and as necessary with the Corporate National Account organization to meet stated goals and objectives.

Job Description

What You’ll Do:

• Establishes and maintains high-level relationships with key decision makers within assigned customer organization.

• Responsible for the retention, expansion, and overall satisfaction of the assigned client base.

• Provides a 'single point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.

• Proactively manage the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives.

• Interface with engineers, the energy efficiency group, the economic development group and various AEP and operating company business units to meet stated goals and objectives.

• Executus strategies to market a variety of products and services to OPCO customers in various identified industry segments.

• Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.

• Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.

• Promotes and supports operating company energy conversion with assigned key accounts.

What We’re Looking For:

• Bachelor's degree in Finance, Business, Engineering, Communications or other related field.

• Two years’ experience in customer account management, business or economic development. Utility industry experience preferred.

Licenses/Certifications: Advanced degree or professional certification preferred, ex Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), Masters Business Administration (MBA), Juris Doctorate (JD)

Other Requirements:

• Demonstrated communications and presentation skills.

• Excellent written and verbal communications skills.

• Must be able to travel to various locations for extended periods and work late into the evenings.

• Must possess demonstrated ability to successfully build strategic internal and external relationships, possess political acumen, and display strong initiative to manage resources, projects and issues across business units, committees and task forces (both internal and external to the Company ).

• Demonstrated successful leadership.

What You’ll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well‑being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-007

Compensation Range:

$87,633.00 - $109,543.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.