Kenedy - Pharmacy Care Representative - Part time

H-E-B; Kenedy (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

H-E-B is seeking a Pharmacy Care Representative to join a fast-paced store pharmacy team in Texas. You will work alongside Pharmacists and Technicians to deliver exceptional patient care, process prescriptions, verify demographics, and handle RXEVO at the POS.

The role requires strong communication, math skills, and the ability to multi-task while maintaining HIPAA and SOP compliance. Some duties include flu shot events, MTM support, and inventory management within a retail environment.

Qualifications

• Experience in retail pharmacy or fast-paced environments.
• Knowledge of pharmacy tasks and RXEVO system.
• Strong communication and math skills.

Responsibilities

• Provide superior customer service and patient care with Pharmacists and technicians.
• Process prescriptions and verify patient demographics.
• Operate RXEVO at POS and ensure correct delivery to patients.
• Assist with immunization scheduling and MTM events.
• Manage inventory and stock OTC items.
• Maintain HIPAA privacy and SOP compliance.

Skills

Customer service

Pharmacy knowledge

Communication skills

Multi-tasking

Teamwork

Education

High School Diploma or GED

Tools

RXEVO

POS system

CVM tool

H-E-B software

Job description

Key Responsibilities & Essential Functions:

As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations. Customer Service / Patient Care: Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.) Directs customers to counseling window for Pharmacist consultation Obtains /returns tills from bookkeeping; processes customer transactions at register Maintains manual signature capture receipts; scans into RXEVO in a timely fashion Properly processes / clears prepaid prescriptions Ensures all prescription deliveries are finalized; prints RX delivery ledger daily Completes contact patient queue Files / maintains prescription hard copies Assists Technicians and Pharmacists to ensure complete, efficient production for the shift Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps May participate in other professional services activities Inventory Management: Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies) Complies with Return to Stock SOP to locate prescriptions via inventory management queue Ensures caps, vials, bags, etc., are correctly stocked Records fridge and freezer temperature logs Compliance / Sanitation: Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI) Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable Complies with Central Fill check-in procedures Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines Removes trash from department; complies with trash compactor processes The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement: 18+ Work Experience: Experience in retail; experience in pharmacy a plus Experience working in a fast-paced environment Knowledge/Skills/Abilities: Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs Strong communication and customer service skills Mathematical skills (including calculating measurements) PC skills, including MS Office and H-E-B software and programs required by the job Cash-handling skills Ability to maintain composure in high-stress situations Ability to demonstrate strong telephone etiquette Ability to manage multiple priorities and shift focus between tasks Ability to work in a team environment Ability to work with little direct supervision Willingness to cross-train Education: High School Diploma or GED or equivalent Licenses/Certifications: Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation) Physical Demands & Working Conditions: Function in a fast-paced, retail, office environment Work rotating shifts, including nights and weekends Stand for extended periods (up to 12 hours) Regularly lift 30 lbs or more Fulfill vision requirements for the job, specifically close vision and color vision Maintain H-E-B Rx screener status, including required recertification Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 12/01/2021