Kelley Automotive Assistant Car Wash Manager

Kelley Auto Body; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Kelley Automotive Car Wash is seeking a Car Wash Supervisor to oversee daily operations on site, ensuring high-quality service and leading the team. This role emphasizes strong leadership and customer focus within the car wash department.

Candidate should have strong communication, basic computer skills, and a professional appearance; managerial experience is preferred. This position may involve coordinating schedules and improving performance across shifts.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Able to read and comprehend instructions; computer knowledge required.
• Professional personal appearance; valid driver's license and good driving record.
• At least one year of managerial experience preferred.
• Excellent communication skills, both oral and written.

Responsibilities

• Oversee daily operations of the car wash department.
• Build understanding of wash software and respond to inquiries.
• Train employees; coordinate schedules and discipline as needed.
• Renew customer wash tags and manage Luxe upgrades.
• Monitor wash quality and communicate outages to management.
• Review applications and assist in hiring staff.
• Handle customer damage claims and coordinate replacements.

Skills

Communication skills

Computer knowledge

Reading & comprehension

Professional appearance

Driver's license

Education

High school diploma or equivalent

College degree preferred

Job description

Description

Department: Kelley Automotive Car Wash

Reports to: Car Wash Manager

Functions: Assist in overseeing the daily operations within the car wash department.

Responsibilities and Authority

• Build a solid understanding of wash specific software.


• Respond to customer inquiries through account research.


• Interpret various kiosk messages and errors.


• Train employees in workarounds when kiosks and/or gates fail.


• Contact software vendor to resolve problems.


• Renew customer wash tags.


• Submit online Luxe upgrades and cancellation requests.


• Utilize data from Teams reports to solve customer tag/account issues.


• Identify defective and poorly placed tags.


• Coordinate replacement appointments for customers.


• Contact customers to ensure their replacement tags are working.


• Customer damage claim intake.


• Rectify the situation immediately if possible.


• Document details: forward to manager or appropriate department.


• Monitor wash quality daily.


• Communicate any site outages and maintenance needs with manager and staff.


• Utilize skills and knowledge to be a positive attitude leader for the staff and customers.


• Assist in attracting and retaining car wash staff.


• Review applications.


• Contact applicants.


• Motivate employees toward efficiency and positive service.


• Be part of progressive disciplinary meetings to foster employee growth.


• Assist in managing employee schedules to ensure all shifts are covered.


• Train employees regarding job responsibilities and customer service.


• Assign items on Daily Checklist.


• Work with staff at kiosks to coach through tough situations.


• Monitor employee uniform compliance.


• Responsible for upkeep and appearance of property in and around the facility.


• Monitor inventory of wash-related and janitorial supplies.


• Be able to effectively operate and manage any of our wash sites.


• Any other tasks deemed necessary by Management.

Requirements

Qualifications

High school diploma or equivalent. College degree preferred. Able to read and comprehend instructions and information. Computer knowledge is required. Professional personal appearance. At least one (1) year of managerial experience preferred. Excellent communication skills, both oral and written. Valid driver’s license and a good driving record. Must be able to lift 40 lbs. occasionally.

Working Conditions

This is a position that will expose the employee to outdoor elements in all seasons. They will also work in an office setting, at a desk as necessary. They will prepare and manage paperwork. Employee will stand, stoop, kneel, lift, push, pull, crouch and reach repeatedly during the shift. Employee will have personal interactions with customers. Employee will be exposed to heat, cold, noise, dust, fumes, hazardous and non-hazardous materials.

Note

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS WORKING CONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THE LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE GROUP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.

I, the undersigned, understand and have carefully read the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I ALSO UNDERSTAND THAT THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT OF EMPLOYMENT, NOR ALTER MY STATUS AS AN AT-WILL EMPLOYEE. I have the right to terminate my employment at any time, for any reason, and the Group has a similar right.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER