Katie Miller Residential Team Leader

Helen Ross McNabb Center; Tennessee; Hybrid; USD 25,000 - 29,000; Full time

Job summary

Helen Ross McNabb Center in Tennessee is seeking a Katie Miller Residential Team Leader to supervise direct care staff and oversee a therapeutic milieu for youth in care. The role emphasizes safety, accountability, and consistent program delivery.

You will manage on-call rotations, develop monthly staff schedules, lead monthly staff meetings, and collaborate with treatment teams to support clients and families in navigating daily challenges.

Qualifications

• Associate degree with emphasis in working with children.
• One year of experience in a children's services program.
• Residential counseling experience preferred.
• Experience in supervisory roles is preferred.

Responsibilities

• Supervise clients and direct care staff in a therapeutic milieu.
• Administer program rules and level system.
• Participate in on-call rotation and treatment team.
• Develop monthly staff schedules and lead staff meetings.
• Complete daily shift notes and incident reports.

Skills

Team leadership

Staff supervision

Communication

Documentation

Behavior management

Education

Associate degree - child services

Residential care experience 1 year

Experience substitutes for degree (2 years)

Job description

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?

Or help people navigate the tough spots in their life?

And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Katie Miller Residential Team Leader today!

Job Summary

• The Team Leader is responsible for supervision of direct care staff and supervision of clients in the milieu including facilitation of a safe, positive, and therapeutic milieu.
• This position is also responsible for administration of the program rules and level system.
• The team leader will participate in the on call rotation, treatment team, and evening client groups.
• This position will also develop the monthly staff schedule and lead the monthly staff meetings.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Supervision of Clients

Monitoring

• Supervise and monitor clients in a therapeutic manner as evidenced by knowing their location at all times, talking calmly and rationally, and using the point system for behavioral issues.
• Responsible for enforcing program rules as evidenced by using the point system
• Arrive on time and ready to go at beginning of shift.
• Support and foster family involvement by supervising weekly visitation and/or checking clients in/out of the facility for weekly passes as evidenced by documentation on the visitation log, progress notes and temporary custody agreements.

Therapeutic Environment

• Coach and assist clients in being successful in meeting program expectations as evidenced by documentation in progress notes and verbal displays in treatment team discussions.
• Monitor client's behaviors and participate by giving significant client information and feedback in weekly treatment team meetings.
• Utilize active listening techniques as evidence by verbal and nonverbal communication.
• Responsible for completing all paperwork
• Responsible for completing daily shift notes.
• Responsible for completing incident reports for incidents on their shift.
• Responsible for notifying appropriate individuals asap.
• Perform random chart audits of progress notes.

Drug screens/searches

• Conduct/assist in searches when clients return from home pass, at time of intake, and any other time there is suspicion on relapse.
• Conduct/assist in obtaining drug screens when clients return from home pass, at time of intake, and any other time there is suspicion on relapse.

Therapeutic Holds

• Perform and assist staff with therapeutic holds as needed when on shift.

Facility

• Perform vehicle checks, fire drills, and AED checks monthly and document as required.

4. Evening Groups

Conduct Groups

• Conduct/ assist A&D/mental health groups when on shift.
• Developing and maintaining curriculum for evening groups.
• Prepare/assist in preparing meals as needed on shift.
• Assist in maintaining a clean and productive work/living environment.

6. Professionalism

Professional Communication

• Verbal communication given in a calm and positive manner 100% of the time as evidenced by tone and demeanor.
• Written communication should be clean and professional.

Appearance

• Dress comfortably but professionally as an authority figure for the clients

7. Professional Development

Training

• Complete all written trainings/test within the timeframes set by center guidelines.
• Attend and participate in all center required trainings.
• Prepare for and lead monthly staff meetings.

8. Team Building and Management

• Provide direct supervision for residential counselors.
• Coordinate scheduling to ensure proper staff ratio and coverage when necessary to support staff.
• Complete employee evaluations annually.
• Provide appropriate corrective actions as directed by supervisor.
• Complete pop-in visits as needed.
• Perform individual supervision as needed with all residential counselors.
• Participate in on call rotation.

COMPENSATION:

• Starting salary for this position is approximately $17.93 - $21.30 /hr based on relevant experience and education.

Experience:

• Preferred: working with adolescents and families and one-year residential experience or exposure via internship, understanding of the expectations of DCS/DOE, understanding of and willingness to learn principles of behavior change, child development, alcohol and drug addictions, mental health disorders, family dynamics, de-escalation techniques and natural/logical consequences.
• Experience in a management or supervisory role is preferred.

Education / Knowledge

• The Direct Care Worker Supervisor/team leader will have an associate degree with emphasis in working with children.
• One (1) year of experience working in a children's services program is required with experience in a residential setting.
• Two (2) additional years working in a residential setting with children may substitute for the associate degree.

Physical:

• Must be capable of arranging and overseeing the safe transportation of clients.
• It is preferred that the position can transport clients and have an F endorsement for this.
• Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.
• Must have mental ability to exercise sound judgment under pressure.
• The necessary skills for this position include the ability to exercise sound judgment and effective decision-making, ability to set and demonstrate appropriate boundaries, ability to be an empathic listener, and flexibility, willingness, and adaptability to working with diverse populations.
• Must also have the ability to communicate effectively and possess good time management and organizational skills.
• Must be computer literate and have the ability to communicate effectively (both oral and written communication.)

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.