Kalia Theatre (new Waikiki Luau site under construction) Floor Captain

Hawaii Growth - Honolulu; Honolulu (HI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

EAP

Job summary

Highgate Hotels in Honolulu seeks a Floor Captain to lead the Server team, deliver exceptional guest service, and supervise daily operations at Kalia Theatre.

This role emphasizes training, coaching, scheduling support, and enforcing service standards while upholding liquor regulations and contributing to guest satisfaction.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Must be of legal age to serve alcoholic beverages per state/local laws.
• Minimum three (3) years of high-volume restaurant, bar, or resort food and beverage experience.
• Previous lead, trainer, or supervisory experience preferred.
• Demonstrated leadership, coaching, and team development skills.
• Strong knowledge of guest service standards, POS systems, and cash-handling procedures.
• Must obtain a Liquor Commission Card prior to the first day of training and maintain required liquor licenses as applicable.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.

Responsibilities

• Communicate effectively with employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Listen to concerns raised by staff and guests and clarify issues.
• Multitask and prioritize departmental functions to meet deadlines.
• Lead by example with exceptional guest engagement and service delivery.
• Attend hotel required meetings and trainings.
• Provide shift leadership to Servers and support staff; coach on service and sales techniques.
• Support daily labor deployment and section assignments.
• Maintain knowledge of state liquor laws and compliance standards.
• Maintain a friendly and warm demeanor at all times.
• Perform other duties as assigned by management.

Skills

Communication skills

Leadership

Guest service standards

POS systems

Cash handling

Team training

Education

High school diploma or equivalent

Tools

Liquor certifications

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Overview

The Floor Captain at Kalia Theatre is responsible for delivering exceptional guest service while providing day-to-day leadership and operational support for the Server team. In addition to performing all Server duties, this position assists with training, coaching, scheduling support, shift supervision, service standards, and ensuring efficient operation of Kalia Theater. The Floor Captain serves as a role model for service excellence, teamwork, and compliance with all company and liquor control policies. This individual helps drive revenue through upselling, guest engagement, and operational leadership while maintaining a positive and productive work environment.

Responsibilities

• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Will have the ability to pass recipe and alcohol knowledge tests with a 90% or above on a quarterly basis for training.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Provide shift leadership and direction to Servers and support staff.
• Lead by example through exceptional guest engagement and service delivery.
• Assist management with training and onboarding new associates.
• Coach associates on guest service, sales techniques, and operational procedures.
• Serve as a mentor and resource for team members.
• Foster a positive, team-oriented work environment.
• Demonstrate professionalism, accountability, and sound judgment.
• Support company initiatives and departmental goals.
• Conduct pre-shift meetings in the absence of management.
• Support daily labor deployment and section assignments.
• Monitor service standards and ensure consistency throughout the operation.
• Assist in maintaining productivity goals, revenue targets, and guest satisfaction scores.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
• Welcome guests, take beverage and food orders, accurately enter orders into the POS system, deliver orders, and process guest payments.
• Ensure overall guest satisfaction.
• Assist in resolving guest concerns and elevate issues to management as appropriate.
• Responsible for promoting specials and upselling menu offerings.
• Complete opening and closing checklists according to established standards.
• Verify completion of opening, running, and closing side work.
• Perform all side work duties according to the established schedule.
• Monitor cleanliness, organization, and readiness of all service areas.
• Clear and clean tables as guests depart and return glassware for washing.
• Keep the restaurant areas clean and free of debris at all times.
• Assist management with inventory counts and supply controls as requested.
• Report operational concerns, maintenance issues, and staffing needs to management.
• Maintain full knowledge of state liquor laws and regulations.
• Ensure compliance with liquor laws, company policies, and safety standards.
• Possess in-depth knowledge of standard mixed drinks, cocktails, beer products, and available spirits.
• Maintain knowledge of proper garnishes and drink presentation standards.
• Follow all cash-handling procedures and prepare closing reports for night audit.
• Process cash, credit card, and other authorized payment transactions accurately.
• Assist bartenders with drink preparation as needed.
• Assist bartenders with cocktail-hour hors d'oeuvres setup and breakdown.
• Perform all Server duties as business levels require.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent required; hotel, restaurant, resort, or related hospitality experience preferred.
• Must be of legal age to serve alcoholic beverages in accordance with state and local laws.
• Minimum three (3) years of high-volume restaurant, bar, or resort food and beverage experience required.
• Previous lead, trainer, or supervisory experience preferred.
• Demonstrated leadership, coaching, and team development skills.
• Strong knowledge of guest service standards, POS systems, and cash-handling procedures.
• Must possess a thorough understanding of applicable liquor laws and responsible alcohol service practices.
• Must obtain a Liquor Commission Card prior to the first day of training.
• Must obtain and maintain all required liquor certifications and licenses as required by law.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on October 20, 2026 and will remain open for at least 60 days.