Justice Involved Supervisor

Serene Health; Los Angeles (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Paid Vacation & Sick Leave

Paid Holidays

Employee Referral Program

Company Discounts

Disability Benefits

Job summary

Optima Medical Management Group seeks a Justice-Involved (JI) Supervisor to lead a team of Lead Care Managers under CalAIM ECM in California. You’ll drive trauma-informed, person-centered care with cross-sector collaboration and rigorous QA.

Responsibilities include supervising staff, managing workloads, onboarding, and partner engagement, while aligning with DHCS and program standards to improve outcomes for justice-involved individuals.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum of three years of supervisory or team lead experience.
• Experience with justice-involved individuals and re-entry systems preferred.
• Familiarity with CalAIM, ECM, and Medi-Cal requirements is highly preferred.

Responsibilities

• Provide direct supervision, coaching, and performance evaluations for Lead Case Managers.
• Monitor caseload distribution, productivity metrics, and documentation timeliness.
• Act as escalation point for complex cases, crisis intervention, and multi-system navigation.
• Assist in onboarding, professional development, and core competency training.
• Participate in recruitment, interviewing, hiring, and onboarding of new staff.
• Ensure adherence to CalAIM and DHCS standards via audits and reviews.
• Develop partnerships with correctional facilities, housing, and community orgs.

Skills

Supervisory experience

Communication skills

Problem-solving

Independent worker

Education

Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, or related field

Master’s degree preferred

Tools

Microsoft Office Suite

Job description

Empowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.

Empowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!

Job Summary:

The Justice-Involved (JI) Supervisor provides direct leadership, mentorship, and assists with operational oversight to a team of JI Lead Care Managers (LCM) supporting justice-involved individuals under the California Advancing and Innovating Medi-Cal (CalAIM) Enhanced Care Management (ECM) program. This role ensures the delivery of high-quality, trauma-informed, and person-centered care through proactive team development, rigorous quality assurance, compliance monitoring, and robust cross-sector community partnerships.

Supervisory Responsibilities:

• Provide direct supervision, coaching, and performance evaluations for Lead Case Managers; conduct regular 1-on-1 supervision and team meetings.
• Monitor team caseload distribution, productivity metrics, and documentation timeliness to maintain equitable workloads and service standards.
• Serve as an escalation point to provide guidance on complex cases, crisis intervention, safety planning, and multi-system navigation.
• Assist in designing and implementing tailored onboarding, ongoing professional development, and core competency training for JI LCM staff with the support of the JI Program Manager.
• Participate in assisting with recruitment, interviewing, hiring, and onboarding of new JI department staff.

Duties/Responsibilities:

• Ensure full adherence to CalAIM, Department of Health Care Services (DHCS), and internal organizational standards through routine chart audits and quality review processes.
• Build and maintain collaborative working relationships with correctional facilities, probation/parole, behavioral health providers, housing agencies, and community-based organizations.
• Carry a caseload of members to assist with the needs of the department.
• Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided.
• Attend health plan training, webinars, internal meetings, continuing education.
• Assists in utilizing performance data and quality metrics to guide team workflows, resource allocation, and program improvement in collaboration with the JI Program Manager.
• Assist with onboarding new hires in coordination with the JI Program Manager.
• Aide in the completion of reports requested by the JI Program Manager.
• Performs other duties as assigned.

Education and Experience:

• Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, or a related field required; Master’s degree (MSW, MFT, or equivalent) preferred.
• Minimum of three years of supervisory or team lead experience within social services, healthcare, or community programs.
• Previous lived experience preferred.
• Demonstrated experience working with justice-involved individuals, re-entry systems, and regional safety-net resources.
• Strong familiarity with CalAIM, Enhanced Care Management (ECM), Community Supports, and Medi-Cal managed care requirements strongly preferred.
• A valid Driver's License, reliable daily vehicle and active CA auto insurance are required.

Required Skills/Abilities:

• Proactively identifies operational bottlenecks and implements effective, scalable solutions.
• Excellent verbal and written communication clearly across diverse multidisciplinary teams and navigates challenging conversations constructively.
• Establishes trust and operational alignment with external criminal justice and health partners.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Ability to work independently.

Physical Requirements:

• Travel as needed throughout the county including to: correctional facilities, community-based events, etc. Mileage will be reimbursed at the standard IRS rate.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.

Pay range: $30 USD - $34.50 USD

Benefits

• Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
• Short & Long-Term Disability Benefits: Protection when you need it most.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
• Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K): Building your financial future with us. Effective after 1 year of employment.
• Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
• Paid Holidays: Quality time to enjoy celebrations.
• Employee Referral Program: Share the opportunities and reap the rewards.
• Company Discount Program: Enjoy savings on everyday expenses and memberships.

Equal Employment Opportunity

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Pre-Employment

Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.