Junk Route Operations Manager

1-800-GOT-JUNK?; City of Albany (NY); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Full benefits package

Competitive pay

Growth opportunities

4 weekday shifts + 1 weekend shift

Job summary

1-800-GOT-JUNK? is seeking a Field Service Leader in New York, overseeing daily logistics, route planning, and scheduling while managing drivers and crew. The role emphasizes driving on-site service excellence through leadership and structured processes.

You will train across levels from Customer Experience Leader to Certified Sales Leader to Senior Sales Leader and Operations, with competitive pay and comprehensive benefits.

Qualifications

• 1+ years in Logistics, KPI’s, Sales, Dispatch, Fleet, and/or Management
• 21+ years of age and a valid driver's license
• Strong leadership and team-building skills
• Able to lift at least 75+ lbs repeatedly

Responsibilities

• Deliver Exceptional Service and WOW customers with a positive attitude.
• Drive and load trucks safely; lead and motivate a team on client sites.
• Handle junk removal with heavy and light lifting.
• Manage daily operations and monitor performance metrics.
• Represent the brand; collaborate with marketing for local outreach.
• Participate in daily role-play for training and performance improvement.

Skills

Sales

Leadership

Communication

Logistics

Team Management

Customer Service

Tools

Microsoft Office

Operational software

Job description

Ready to build a high-energy career where every day is different? Join ourField Sales & Service Teamand help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built onintegrity, accountability, and investing in people.

About Us:At 1-800-GOT-JUNK?, we're a fast-paced and fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with our professional, on-time service and friendly uniformed team.

We're hiring ambitious, outgoing and active individuals who are committed to providing exceptional customer experiences.

About Us:At 1-800-GOT-JUNK?, we're a fast-paced and fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with our professional, on-time service and friendly uniformed team.

We're hiring ambitious, outgoing and active individuals who are committed to providing exceptional customer experiences.

Position: Full Time Field Service Leader

Pay:$22-$30 pr/hr (includes $18 hourly base and profit share)

As a Field Service Leadertraining in Operations, you will be trained at all levels to be fast tracked fromCustomer Experience LeadertoCertified Sales LeadertoSenior Sales Leader toOperations. Where you will oversee daily logistics, route planning, and scheduling to ensure excellent service delivery, and manage our team of drivers and crew members. Your leadership will be critical in maintaining our high standards and achieving business goals.

What We’re Looking For:

• Sales-Minded: Confident closing on-site sales and maximizing job value
• People-Focused: Personable, positive, and service-oriented
• Reliable & Coachable: Shows up, contributes, and adapts
• Strong Communicator: Clear, professional, and solution-driven
• Experience in delivery, warehouse, retail, hospitality, sales, customer service or general labor is a
  plus.

What You'll Do:

• Deliver Exceptional Service:WOW our customerswith your positive attitude and outstanding service.
• Drive and Load Trucks Safely: Lead, train, and motivate a team of drivers and crew members on client sites to ensure efficient and safe truck operations.
• Handle Junk Removal:Perform bothheavy and light liftingto clear junk from residential and commercial locations.
• Manage Efficiency:Manage daily operations, monitor and improve operational performance and customer satisfaction metrics.
• Represent Our Brand:Collaborate with marketing to drive local outreach and customer acquisition.
• Development:Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.

Why Us? Southwind encourages team members to lead with innovation and purpose. We're a company built on
integrity, teamwork, and ongoing development.

• Competitive payment structure (Hourly Pay + Profit Share + Performance-Based Bonuses)
• Full Time Hours consisting of4 weekday Shifts + 1 weekend shift
• Opportunities for professional growth and development.
• Enjoy dynamic, engaging workdays with varied responsibilities.
• Award-winning workplace ("Best Placesto Work" and "Fast 50 Company").
• Full benefits package with Medical/Vision/Dental coverage and retirement options.

Requirements

• 1+ years inLogistics, KPI’s, Sales, Dispatch, Fleet, and/or Management
• 21+ years of age and a valid driver's license(required for insurance purposes)
• Strong leadership and team-building skills.
• Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed.
• Able to lift at least75+ lbsrepeatedly!
• Proficient in Microsoft Office and operational software.

This job description outlines the key responsibilities, qualifications, and skills required for the position at 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity, Affindated Action, Veteran-friendly employer

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services.