Junk Removal and Driver

1-800-GOT-JUNK?; Billerica (MA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement options

Bonuses

Career growth

Job summary

Southwind, the owners of 1-800-GOT-JUNK?, is hiring a Customer Experience Leader in Massachusetts to drive on-site sales and deliver exceptional customer experiences. You will lead pricing conversations, close on-site sales, and ensure safe removal of items while representing the brand with integrity.

The role emphasizes energetic, people-focused service, reliability, and strong communication. Training, benefits, and advancement opportunities are provided in a fast-paced team environment.

Qualifications

• Sales-focused aptitude and customer-service excellence.
• Ability to engage customers and close on-site sales.
• Strong problem-solving and organizational skills.

Responsibilities

• Create WOW moments through outstanding customer service
• Lead pricing conversations, close on-site sales, and deliver clear estimates
• Remove junk safely from homes and businesses
• Drive, navigate, and operate box trucks (training provided)
• Lift, carry, load, and maneuver items up to 75 lbs
• Represent our brand with integrity, professionalism, and a sharp appearance
• Participate in daily role-play and training to improve performance

Skills

Sales-driven

People-focused

Energetic

Dependable

Strong communicator

Job description

Ready to build a high-energy career where every day is different? Join ourField Sales & Service Teamand help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built onintegrity, accountability, and investing in people.

About Us:

At 1-800-GOT-JUNK?, we're a fast-paced and fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with our professional, on-time service and friendly uniformed team.

We're hiring ambitious, outgoing and active individuals who are committed to providing exceptional customer experiences.

Pay Range:

$28.00/hr - $32.00/hr+ (Total Compensation)

• $15.50, Base hourly rate
• Tips
• Profit share & performance incentives
• Overtime
• 1 mandatory weekend shift
• 3–4 weekday shifts
• Shifts run 8–10 hours and may fall anywhere between 7:00 AM – 10:00 PM, depending on business
  needs
• Must maintain availability for 4 weekdays + 1 weekend day every week

What We’re Looking For:

• Sales-Driven:A passion for sales and a knack for exceeding customer expectations.
• People Focused: Friendly and personable, dedicated to delivering outstanding service.
• Energetic: Physically fit and enthusiastic about engaging in hands‑on tasks.
• Dependable: Reliable and hardworking, positively contributing to our team culture.
• Strong Communicator: Excellent problem‑solving skills and organizational abilities.

Role Overview:

As a Field Sales & Service Representative, you’ll bring energy, professionalism, and salesmanship to every job.

• Create WOW moments through outstanding customer service
• Lead pricing conversations, close on‑site sales, and deliver clear estimates
• Remove junk safely from homes and businesses
• Drive, navigate, and operate box trucks (training provided)
• Lift, carry, load, and maneuver items up to 75 lbs
• Represent our brand with integrity, professionalism, and a sharp appearance

No prior junk removal experience required — Participate in daily recorded role‑play scenarios to
support ongoing training, skill development, and performance improvement - we train you.

Uniform Standards: Maintained anytime you’re at the office — on or off the clock:

• Brown Belt
• Brown Steel-Toe Boots
• Branded Polo (Provided)
• Branded Ball Cap or Beanie (Provided)
• Sweatshirt (Provided)Navy BLUE work pants or shorts

Company-Wide Standards (Required for All Roles):
DOT Medical Certification

• A valid DOT Medical Card is required for driving commercial vehicles.
• Southwind covers the full cost of obtaining your DOT Medical Certification.

Professional Growth:

Our team members grow fast. Advancement pathways include:

• People Development (To Director of People Development)
• Operator (To Director of Operations)
• General Manager

We promote from within whenever possible!

Why Us?

Southwind encourages team members to lead with innovation and purpose. We're a company built on
integrity, teamwork, and ongoing development.

• Experience a fun, fast-paced workday filled with diverse tasks and challenges.
• Career advancement pathways.
• Competitive compensation and performance-based bonuses
• Award-winning workplace ("Best Places to Work" and "Fast 50 Company").
• Full benefits package with Medical, Vision, Dental coverage and retirement options.

This job description outlines the key responsibilities, qualifications, and skills required for the Customer
Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and
qualifications may vary based on the company's needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity, Affiantive Action, Veteran-friendly
employer.

Our Mission Statement:Anything is possible.Invest in people.Change the world.

Our Mission Statement:Anything is possible.Invest in people.Change the world.

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services.