Junior Systems Administrator

Andrews and Associates; Amarillo (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

PTO & holidays

Company vehicles

Certification exam reimbursement

Hands-on real systems ownership

Small team environment

Job summary

Andrews & Associates IT Solutions, LLC in Amarillo, TX is seeking a full-time IT Systems Administrator II to own admin work, resolve escalations, and build reliable environments for clients. You will manage cloud identity, endpoint management, and Active Directory, while aligning with security and backup standards.

You will work in office with field work, requiring 4+ years in IT, Windows Server/AD, firewall configuration, and PowerShell.

Qualifications

• Four or more years in IT with hands-on admin work.
• Strong Level 2 skills and production experience in cloud identity.
• Windows Server and Active Directory administration, including group policy.
• Firewall configuration and VPN/access policy knowledge.
• Networking fundamentals and zero trust principles in practice.
• PowerShell for admin tasks and automation.

Responsibilities

• Take escalations from Level 1/2 and close them or carry them forward with diagnostic work.
• Administer cloud identity and endpoint management according to standards.
• Manage Active Directory: users, groups, permissions, DNS, DHCP, and hybrid identity.
• Deploy and configure workstations, servers, and mobile devices; hand off to clients.
• Make firewall and network changes per approved plans and policy.
• Document configurations, standards, and changes for long-term legibility.
• Respond to security alerts and participate in incident procedures.
• Assist with client migrations, deployments, and refresh cycles.
• Maintain backup, recovery configurations, and participate in DR testing.
• Support on-call rotations and after-hours maintenance windows.

Skills

Level 2 IT support

Cloud identity management

Active Directory

PowerShell

Firewall & VPN

Networking fundamentals

Zero trust concepts

Documentation & process

Tools

Windows Server

Group Policy

DNS/DHCP

Active Directory tooling

Job description

Full-time, in-office with field and project work

Compensation is set based on education, experience, and certifications.

THE SHORT VERSION

This is the seat where configuration happens. You will own the administrative work that

keeps our clients running, take the escalations our technicians cannot close, and build the

environments the rest of the team supports.

If you are already administering environments somewhere else, understand this up front:

you will inherit systems and problems you had no part in creating. That is the nature of the

work. What is different here is that you are expected to make them better. You will help

build the plans that enable our clients' success and longevity, not just keep them running

until the next problem. A strong Level 2 skill set is the floor for this role, not the target.

You will not be doing it alone. You work to standards someone else set, with a Systems

Administrator to check the work and settle the calls above your scope. What we expect in

return is that you close what you take, ask early rather than late, and start seeing why the

standard is the way it is.

WHO WE ARE

Andrews & Associates is a managed services provider in Amarillo supporting law firms,

medical practices, banks and insurance agencies, county and municipal government, and

agriculture and energy operations across the Texas Panhandle and eastern New Mexico.

Our clients operate in regulated industries, which means the work we do carries real

consequences and real standards. We take that seriously and we expect the people we hire

to do the same.

We are a relationship first, customer service centered organization. Our clients are not

accounts and they are not ticket volume. They are people running businesses that depend

on the systems we maintain, and they deserve nothing less than our best effort and the full

leverage of our talent applied to their problems and their goals. Care and empathy for the

client are not soft skills here. They are the job.

We promote from within. This role sits between our technicians and our Systems

Administrators, and the path up from it is real for the people who earn it.

WHAT YOU WILL ACTUALLY DO

• Take escalations from Level 1 and Level 2 and close them, or carry them up with the diagnostic work already done
• Administer cloud identity and endpoint management: compliance policies, automated enrollment, app deployment, and device configuration profiles to existing standards
• Administer Active Directory: users, groups, permissions, group policy changes, DNS, DHCP, and hybrid identity maintenance
• Deploy and configure workstations, servers, and mobile devices, including imaging, enrollment, and handoff to the client
• Make firewall and network changes to an approved plan: policy, NAT, VPN users, content filtering, and remote access
• Install and configure switching and wireless hardware, including the physical work, and validate coverage after the fact
• Maintain backup and recovery configurations, and participate in restore and disaster recovery testing
• Respond to security alerts, investigate, and remediate within our incident procedures
• Execute assigned pieces of client projects: migrations, deployments, network builds, and refresh cycles
• Document configurations, standards, and changes so the environment is legible to everyone who touches it after you
• Flag what you find. If a client environment has a problem outside your scope, we want to hear about it from you

WHAT YOU NEED

• Four or more years in IT, including hands-on administrative work. A strong Level 2 skill set is the floor for this role, not the target
• Hands-on administration of cloud identity and endpoint management in production
• Windows Server and Active Directory administration, including group policy and hybrid identity
• Firewall configuration and troubleshooting, including VPN and access policy
• Network fundamentals you can apply, not just recite: VLANs, routing, switching, DNS, DHCP, and wireless behavior in real buildings
• Working understanding of zero trust principles and how to implement them without breaking the business
• Comfort with PowerShell for administration and repeatable tasks
• Initiative. Noticing a problem and documenting it is table stakes. We are looking for the person who then proposes the fix and drives it to done
• Change discipline. You plan the work, communicate it, and know how to undo it
• Genuine care for the people you are helping. Empathy is a requirement of this role, not a bonus. Most of the clients affected by your work will never meet you, and they deserve the same standard as the ones who do
• Professional appearance and conduct in client environments. You will be in law offices, exam rooms, bank branches, and county buildings
• A valid Texas driver's license, an acceptable driving record, and reliable transportation
• Must pass a criminal background check, including fingerprinting. Approval under the FBI CJIS Security Policy is a prerequisite for an offer. If you cannot be cleared, we cannot hire you, regardless of technical ability
• Ability to lift 50 pounds and work in server rooms, ceiling spaces, and other cramped or non-ergonomic areas
• Availability for an on-call rotation and after-hours maintenance windows, which is when most administrative change happens

WHAT HELPS YOU STAND OUT

• Microsoft certifications such as MD-102, MS-102, AZ-104, or SC-300
• CompTIA Network+ or Security+, or CCNA
• Experience with enterprise firewall, wireless, endpoint protection, remote monitoring, application control, or backup platforms
• Scripting and automation beyond the basics
• Multi-tenant or MSP administration experience
• Familiarity with HIPAA, GLBA, CJIS, CMMC, or similar compliance frameworks and how they shape control decisions
• Familiarity with the identity and data protection controls behind client Copilot deployments, such as sensitivity labels, SharePoint permissions, and conditional access

WHAT WE OFFER

• Health, dental, and vision coverage
• Paid time off and paid holidays
• Company vehicles provided for field work
• Exam reimbursement for approved certifications upon successful completion
• Ownership of real systems for real clients, with an administrator available when you need one
• Real project work, not a queue you never get out of
• A small team where your work is visible, your judgment is trusted, and you have a real say in how we do things

Andrews & Associates IT Solutions, LLC is an equal opportunity employer.