Junior Service Writer - Cypress, CA

Raymond Handling Concepts; Cypress (CA); On-site; USD 63,039,000 - 68,770,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Flexible spending accounts

Disability insurance

Life insurance

Paid time off

Holiday pay

Job summary

Raymond West in Cypress, CA is seeking a detail-oriented Junior Service Writer to support the service department by generating quotes for repairs and service recommendations.

You will interact with customers and internal teams, prepare multiple options, track quotes, and coordinate with parts and logistics to ensure timely service delivery. This role requires strong communication, organization, and proficiency with Microsoft Office and CRM systems.

Qualifications

• Excellent written and verbal communication skills.
• Proficient in organizing and time management.
• Proficient with Microsoft Office Suite and similar software.

Responsibilities

• Create quotes for repairs needed.
• Provide alternative quotes when multiple options are available.
• Present quotes to customers or to appropriate sales/service representatives.
• Follow up with customers on needed repairs and track quotes submitted and approved.
• Coordinate with parts and logistics to support quoted jobs.

Skills

Communication

Time management

Microsoft Office

Reading documents

Interdepartmental coordination

Customer service

Problem solving

Education

Bachelor's degree

Tools

DMS

CRM

Service Channel

Job description

Junior Service Writer

#RHS-19327

Location: Cypress, California, United States

Location: RHS - Cypress

Position: Service Business Support 1-RW0175

Raymond West is looking for a detailed Junior Service Writer to join our team! This position will generate all quotes for the service department related to service recommendations made during routine maintenance as well as opportunities presented through Customer Care Representatives or Core Sales.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

• Create quotes for repairs needed.
• Provide alternative quotes when multiple repair options are available.
• Present quotes to customers directly or to appropriate sales or service representatives as needs dictate.
• Follow up with customers on needed repairs, track quotes submitted and approved.
• Assist other departments in generating quoted jobs for the service department.
• Ordered parts that may be needed for repairs and coordinated with team leader on logistics.

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
• Become familiar with all Raymond West equipment that is being serviced or sold by Raymond
• Ability to attend online classes to update/improve various skills
• Proficiency in understanding DMS, CRM, Service Channel or similar programs
• Capability to make sound decisions
• Must be able to present a clean, neat appearance
• Must be able to utilize time efficiently
• Ability to deal with customers via electronic communication such as emails
• Ability to work in conjunction with other departments as needed
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility and independence
• Must be able to communicate and interface closely with employees, customers, vendors, and the management team
• Strong interpersonal skills
• Motivated to continuous self-development and training
• Must be able to comply with the employee handbook

Education/Experience:

Minimum Education and Experience: Determined by position

• Recommended preferred experience: bachelor's degree and 2 years of increasingly more responsible administrative experience.
• 1-year minimum related experience and/or training; or equivalent combination of education and experience.

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is desk bound
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and or move up to 25 pounds

Pay Range

• The hourly range for this position is $22.00 - $24.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

• Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.