Junior IT Support/Enterprise Architect- Washington, DC

Serco; Chantilly (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Serco is seeking a Junior IT Support/Enterprise Architect to support the U.S. Navy’s Team Submarine Program Offices at the Washington Navy Yard in DC. The role covers front-line IT support, ticketing, app support, and SharePoint development across multiple Navy systems.

The candidate must hold an active DoW Secret clearance and have a bachelor’s degree in engineering, computer science, MIS, or related fields with at least one year of IT/Help Desk experience.

Qualifications

• Active DoW Secret security clearance is required.
• Bachelor’s degree in engineering, computer science, MIS, or related field.
• 1 year of IT Support experience (including internships, undergrad work, or graduate assistantships).
• 1 year of help desk or customer service experience.
• Strong written and verbal communication across levels of IT operations.

Responsibilities

• Provide front-line IT support to program users at the Washington Navy Yard and remote locations.
• Process Helm/Service Now tickets, Facilities tickets, visit requests, seating requests, and SIPR Tokens.
• Support Apps and requests from various program business units.
• Coordinate communications across the program and manage media information visibility.
• Support Navy systems (Flank Speed, uNNPI/NIPR, uNMCI, SIPR/Mercury, CITIS, CDMS, NVD, TSM) and assist with SharePoint platform development.

Skills

DoW Secret clearance

IT Support

Customer service

Oral & written communication

Microsoft Office Suite

Education

Bachelor's degree in engineering / computer science / MIS or related

Tools

Jira/Confluence

SharePoint

Power Platform

Microsoft Office Suite

Job description

Position Description & Qualifications

If you love high profile and challenging projects supporting the US Navy- Serco has a great opportunity for you! Serco has an exciting opportunity for a Junior IT Support/Enterprise Architect to support U.S. Navy’s Team Submarine Program Offices at the Washington Navy Yard in Washington, DC! This position will be on a dynamic team, supporting Team Submarine. Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors.

Must possess an active U.S. Department of War (DoW) Secret security clearance.

You will serve as a Junior IT Support/Enterprise Architect in support of VIRGINIA Class Program Office (PMS 450) initiatives stretching across various technical stacks (Flankspeed, AI/ML, and Digital Transformation).

PMS 450 oversees the design, construction and delivery of the United States' newest attack submarine.

This role supports all groups within the program and provides technical support, app support, onboarding, and liaisons with other specialist groups who manage several technical stacks within the organization.

The PMS 450 program is physically located at the Washington Navy Yard, District of Columbia.

In This Role Of Junior IT Support/Enterprise Architect

• You will provide front line support to users across the program physically situated at the Washington Navy Yard as well as remote.
• You will file, update, and close Helm/Service Now tickets, Facilities tickets, visit requests, Seating requests, and SIPR Tokens.
• You will provide front line support for Apps and requests from different business units within the program.
• You will participate in communications across the program and media management keeping the user base informed and aware of different activities within the program.
• You will support and help manage different Navy Systems such as but not limited to: Flank Speed, uNNPI / NIPR, uNMCI, SIPR/Mercury, CITIS, CDMS, NVD, and TSM.
• You will assist with some App management and SharePoint Platform development queries which more specialized groups can help answer specific questions on if the query data is collected.

To Be Successful In This Role, You Will Have

• Must possess an active DoW Secret security clearance.
• A bachelor’s degree in professional engineering degree, computer science, management information systems, or related fields.
• 1 year of experience in IT Support, this can include internships, undergraduate work, and graduate assistantships.
• 1 year of group experience in help desk or customer service (this can include internships, undergraduate work, and graduate assistantships.
• Demonstrated oral and written communication skills to work closely with all levels of personnel involved in IT operations and technical aspects of systems.
• Knowledge, Skills, and Abilities:
• Microsoft Office Suite (Outlook, MS Word, Excel).
• SharePoint.
• Power Platform (Cursory knowledge of PowerApp, PowerAutomate, PowerBI).
• Ticketing Systems (Jira/Confluence).
• IT Support, A+ Certification.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full‑time employees (part‑time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail].