Junior Help Desk Support

Qualis1 Inc.; Cincinnati (OH); On-site; USD 35,000 - 45,000; Part time

Job summary

A reputable IT service provider is seeking a dependable Help Desk Support (L1) professional in Cincinnati, Ohio. The role focuses on providing first-level technical assistance, troubleshooting various issues, and ensuring excellent customer service. Candidates should have 1–2 years of help desk experience, be familiar with Windows OS and MS Office 365, and possess strong communication skills. The position offers opportunities to grow in a dynamic environment.

Qualifications

• 1–2 years of IT support or help desk experience required.
• Working knowledge of Windows OS, MS Office 365, and basic networking.
• Strong communication and problem-solving skills essential.

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Diagnose and resolve basic technical issues with systems, applications, and devices.
• Escalate complex problems to higher support levels as needed.

Skills

Technical assistance

Troubleshooting

Communication

Problem-solving

Tools

MS Office 365

ServiceNow

Windows OS

Job description

We are looking for a dependable Help Desk Support (L1) professional to provide first-level technical assistance to end-users. The role involves troubleshooting hardware, software, and network issues while ensuring timely and effective customer service.

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Diagnose and resolve basic technical issues with systems, applications, and devices.
• Escalate complex problems to higher support levels as needed.
• Manage user accounts, password resets, and basic system access.
• Document issues and resolutions accurately in the ticketing tool.

Requirements

• 1–2 years of IT support or help desk experience.
• Working knowledge of Windows OS, MS Office 365, and basic networking.
• Strong communication and problem‑solving skills.
• Customer‑focused attitude and ability to multitask.

Preferred

• CompTIA A+ or ITIL certification.
• Experience with ServiceNow or similar ticketing tools.

Seniority Level

Entry level

Employment Type

Contract

Job Function

Information Technology

Industries

Staffing and Recruiting