Junior Casino Host: VIP Guest Concierge & Events

Umpqua Indian Development Corporation; Canyonville (OR); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Paid time off

Fuel discounts

Free meals

Direct Pay

Job summary

Seven Feathers Casino Resort in Oregon seeks a Guest Services Coordinator to support the Player Development team, assist high-value guests, and help with VIP promotions, events, and concerts.

You will greet guests, coordinate with the Players Club, issue complimentary items per policy, maintain confidentiality, and participate in external events to attract new high-value players, while delivering timely, polished communication.

Qualifications

• High school diploma or equivalent.
• College degree preferred with emphasis on Business, Marketing, Sales, or Hospitality Management.
• 2+ years’ experience in a gaming occupation strongly preferred.
• 3 years’ experience in front line customer services required.
• Excellent organizational, verbal, interpersonal, and guest relations skills.
• Intermediate computer skills in Microsoft Word, Outlook, PowerPoint, and Excel.
• Familiarity with IGT Patron Management preferred.
• Excellent grammar, spelling, and writing skills.
• Strong analytical/mathematics skills essential.
• Must be able to maintain composure and make effective decisions in stressful situations.
• Ability to work positively within changing environments.
• Must be able to multi-task and manage time effectively.
• Able to work flexible hours, various shifts, holidays and weekends.

Responsibilities

• Support Player Development team by providing services to high value guests.
• Man the reception area for Platinum Elite and Diamond player services. Greets all guests professionally.
• Proactively engage in email, text, phone calls to maintain timely communication with high value players.
• Evaluate guest qualifications for complimentary items and issue them within policy.
• Work closely with Player Development team and Players Club to meet team goals.

Job description

Seven Feathers Casino Resort in Oregon seeks a Guest Services Coordinator to support the Player Development team, assist high-value guests, and help with VIP promotions, events, and concerts.

You will greet guests, coordinate with the Players Club, issue complimentary items per policy, maintain confidentiality, and participate in external events to attract new high-value players, while delivering timely, polished communication.