JT131 - IT USER SUPPORT

Quality Consulting Group, LLC; Guaynabo (PR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Car Allowance: up to $600.00.

Cellphone Allowance: up to $50.00.

Job summary

Quality Consulting Group, LLC is seeking a proactive field service professional to travel locally and across Puerto Rico to service and inspect infusion pumps in hospitals and healthcare facilities. You will install, maintain, and repair equipment while training customer personnel on proper operation and maintenance.

The role requires reading English, problem-solving, and the ability to work independently, with a Monday–Friday schedule and occasional overtime or weekend work.

Qualifications

• Bachelor’s Degree plus 2 years of experience, or associate degree plus 5 years of experience in a related field service, electronics, technical, etc., or In lieu of degree, 5-7 years field service experience.
• Computer literate.
• Ability to read and comprehend material written in English.
• Problem solving skills.
• Ability to work independently.
• Willing to travel (locally and abroad).
• Overtime may be required at times.
• May require working some holidays and weekends.
• Must have own vehicle.
• Available for 1st shift.
• Monday – Friday, 7:45 AM – 4:45 PM.
• Weekends as needed.

Responsibilities

• Cover nearby regions and travel across different areas of the island, visiting hospitals and healthcare facilities in Puerto Rico.
• Inspect, evaluate, and service infusion pumps to ensure proper functionality and compliance with safety standards.
• Install, check out, operate, maintain, repair, and modify equipment.
• Provide guidance and training to customer personnel on operation, maintenance, and inspection procedures.
• Analyze equipment failures to determine cause and recommend corrective action.
• Advise on design changes to improve equipment efficiency and reduce operating costs.
• Devise and implement preventive maintenance programs and keep performance and maintenance records.
• Participate in installation planning phases and assist in evaluation of device problems and documentation.

Skills

Problem solving

Independent work

Willing to travel

English comprehension

Computer literacy

Education

Bachelor’s Degree

Associate degree

Job description

QUALITY CONSULTING GROUP, a leader inthe pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you’ll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA.

Responsibilities:

• Candidates will be responsible for covering nearby regions and traveling across different areas of the island, visiting hospitals and healthcare facilities throughout Puerto Rico.
• As part of their duties, they will inspect, evaluate, and service infusion pumps, ensuring proper functionality and compliance with established quality and safety standards.
• Installs, checks out, operates, maintains, repairs, and modifies equipment.
• Provides guidance and training to customer personnel in establishing operation, maintenance, and inspection procedures and techniques.
• Analyzes equipment failures to determine cause and recommends corrective action.
• Advice and assists in effecting design changes to improve equipment efficiency and/or reduce cost of operation.
• Devises and implements preventive maintenance programs and keeps performance and maintenance records on equipment.
• Participates in installation planning phase.
• Assists technologists and/or management in evaluation of device problems, procedural issues, and documentation and quality issues.
• Adhere to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.
• Schedules service calls with customers in accordance with current procedures published by national and regional management.
• Repair devices in accordance with specific documents or SOP’s and complete necessary service documentation.
• Performs tests/diagnoses of systems.
• Identifies and implements corrective actions on processes and non-conformance issues covered by documentation in accordance with Quality/Regulatory requirements.
• Conducts all roles and responsibilities with the ethics and compliance platform.

Qualifications:

• Bachelor’s Degree plus 2 years of experience, or associate degree plus 5 years of experience in a related field service, electronics, technical, etc., or In lieu of degree, 5-7 years field service experience.
• Computer Literate.
• Ability to read and comprehend material written in English.
• Problem solving skills.
• Ability to work independently.
• Willing to travel (locally and abroad).
• Overtime may be required at times.
• May require working some holidays and weekends.
• Required have own vehicle.
• Available for 1st shift.
• Monday – Friday, 7:45 AM – 4:45 PM.
• Weekends as needed.

Allowances:

• Car Allowance: up to $600.00.
• Cellphone Allowance: up to $50.00.

Quality Consulting Group, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.