Jr Systems Administrator

Insight Global; Cleveland (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Insight Global is seeking a motivated Junior System Administrator / Infrastructure Support Engineer to join our Cleveland team. You will support day-to-day Windows-based infrastructure, work with a Senior Administrator, and gain exposure to servers, virtualization, backups, endpoints, and networking.

This entry-level role targets candidates with 0–3 years IT experience or recent IT graduates who have hands-on lab projects or internships.

Qualifications

• 0-3 years IT support, infrastructure, system administration, or related area
• Recent graduates with relevant coursework, internships, home labs, certifications, or technical projects are encouraged to apply
• Basic understanding of Windows Server administration concepts
• Familiarity with Active Directory, virtualization, and backup/recovery concepts
• Experience supporting Windows endpoints through various environments
• Foundational networking concepts: TCP/IP, switching, routing, DNS, DHCP, Wi-Fi
• Exposure to Microsoft technologies is preferred
• Experience in Service Desk, Desktop Support, IT Intern, or Junior Infrastructure roles is beneficial
• Strong desire to grow into infrastructure and systems administration
• Comfortable learning in a hands-on, fast-paced environment

Responsibilities

• Support day-to-day administration of Windows Server environments
• Assist with Active Directory user, group, and GPO management
• Perform routine server tasks including patching, monitoring, and troubleshooting
• Support virtualized environments (Hyper-V and VMware)
• Assist with backup operations using tools such as Veeam and perform restores
• Help maintain endpoint environments (Windows 11 and basic macOS)
• Support endpoint and device management activities (imaging, provisioning, troubleshooting)
• Provide basic networking support for routing, switching, Wi‑Fi, and VPN issues with guidance

Skills

Windows Server

Active Directory

Virtualization

Networking basics

IT Support

Education

Information Technology degree

Computer Science degree

Tools

Veeam

Hyper-V

VMware

Windows 10/11

Job description

Job Description

We're looking for a motivated, hands-on Junior System Administrator / Infrastructure Support Engineer to support day-to-day infrastructure operations across a predominantly Windows-based environment. This role will work closely with a Senior System Administrator / Team Lead, gaining exposure across servers, virtualization, backups, endpoints, and basic networking.

This is an excellent opportunity for someone with 1-3 years of IT experience or a recent graduate with a degree in Information Technology, Computer Science, Network Administration, or a related field who is looking to build a career in infrastructure and systems administration. We are open to candidates who bring strong technical aptitude, a willingness to learn, and hands-on experience gained through internships, labs, projects, or entry-level IT roles.

Infrastructure & Systems Support

• Support day-to-day administration of Windows Server environments
• Assist with Active Directory user, group, and GPO management
• Perform routine server tasks including patching, monitoring, and troubleshooting
• Support virtualized environments (Hyper-V and/or VMware)
• Assist with backup operations using tools such as Veeam, including monitoring job success and assisting with restores
• Help maintain endpoint environments, including Windows 11 desktops and basic macOS administration
• Support endpoint and device management activities (imaging, provisioning, troubleshooting)

Networking & Connectivity (Secondary Support)

• Provide basic support for routing and switching, Wi-Fi connectivity, and VPN issues (with guidance from senior team members)
• Escalate complex network or firewall issues while supporting diagnostics and documentation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Skills and Requirements

REQUIRED SKILLS & EXPERIENCE

• 0-3 years of experience in IT support, infrastructure, system administration, or a related area
• Recent graduates with relevant coursework, internships, home labs, certifications, or technical projects are encouraged to apply
• Basic understanding of Windows Server administration concepts
• Familiarity with Active Directory, virtualization (Hyper-V or VMware), and backup/recovery concepts
• Experience supporting Windows 10/11 endpoints through work, internships, school projects, or personal lab environments
• Foundational understanding of networking concepts including TCP/IP, switching, routing, DNS, DHCP, and Wi-Fi
• Exposure to Microsoft technologies is preferred
• Experience in Service Desk, Desktop Support, IT Intern, or Junior Infrastructure roles is beneficial
• Strong desire to grow into infrastructure and systems administration
• Comfortable learning in a hands-on, fast-paced environment

Personal Attributes

• High energy and proactive mindset
• Strong work ethic and willingness to learn
• Takes ownership of problems rather than simply escalating them
• Positive attitude—trainability and motivation are valued as highly as experience
• Able to work calmly and methodically in production environments
• Comfortable working under the guidance of a senior technical lead
• Curious, eager to learn new technologies, and interested in building a long-term career in IT infrastructure