Jr. Invest Operations Associate

Acorns; Oregon; Hybrid; USD 53,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Stock options

401(k) matching

Flexible work location

Paid time off

Job summary

Acorns is seeking a Junior Invest Operations Associate to join our operations team in a fast-paced, customer-centric environment. You will handle high-volume emails and case queues, process asset transfers, and support our risk and compliance processes while collaborating with cross-functional teams.

This role offers a chance to contribute to financial wellness for families, with flexible location and hours.

Qualifications

• 0-2 years of experience in investment, banking, or financial operations.
• Exceptional attention to detail and accuracy in high-volume tasks.
• Strong written and verbal communication; ability to build rapport with customers.
• Able to manage multiple priorities in a fast-paced environment.
• Analytical judgment using data and documentation to inform decisions.
• Willingness to work flexible hours, including evenings, weekends, or holidays.

Responsibilities

• Manage high-volume customer emails and operational cases
• Process ACH disputes and handle asset transfer inquiries
• Facilitate asset movement via 3210 letter requests and coordinate with Advisors
• Assist customers with funding sources and complex account inquiries
• Support Risk in investigating account unlock requests and fraud flags
• Collaborate with Team Lead and cross-functional teams to improve tools and processes
• Contribute to a positive customer experience aligned with Acorns' mission

Skills

Attention to detail

Customer-centric

Communication

Adaptability

Analytical thinking

Time management

Problem solving

Job description

Junior Invest Operations Associate | Acorns

At Acorns, our mission is to look after the financial best interests of the up-and-coming, beginning with the empowering, proud step of micro-investing. How do we accomplish our mission? Our values.Lead With Heart - With compassion, integrity, and tenacity, inspire yourself and others to move past all previous thresholds of possibilityMake Bold Decisions - We are creating a new world. Be optimistic, adventurous, and courageous. Leap fearlessly into the futureAlways Build Trust - Say what you mean, mean what you say, and do what you say you're going to do. We are all owners. We are one teamNever Stop Growing - Change IS the constant. Stay hungry and curious. Be relentless in the pursuit of progressFind a way - Never settle, no excuses, nothing is impossible. Just make it happenOur values guide us, and our mission drives us. Come join us and help deliver financial wellness for the whole family, putting the tools of wealth-making into everyone's hands.

What you will do at Acorns:

• Manage High-Volume Operational Queues: Resolve a high volume of daily customer emails and operational cases through internal case systems, including account updates, asset transfers, and account reviews. Success in this role requires strong focus, persistence, and the ability to maintain accuracy and professionalism while working through large case queues. Occasional outbound calls as required.
• Execute Core Operations: Process ACH disputes and manage incoming mail and fax inquiries regarding asset transfer requests, asset verifications, and legal levies.
• Facilitate Asset Movement: Process 3210 letter requests and partner with our Advisors team to facilitate customer outgoing asset transfers and incoming rollovers.
• Enhance the Customer Experience: Assist customers with updating funding sources and resolving complex account inquiries, ensuring every interaction reflects Acorns' mission.
• Champion Account Security: Support the Risk team by investigating account unlock requests. You will verify documentation and use standard operating procedures, policies, and best judgment to decipher between fraudulent activity and false positives.
• Balance Protection & Advocacy: Work to make the experience as smooth as possible for customers caught in "false positive" flags, while maintaining a rigorous defense to protect the firm and our customers from fraudulent losses.
• Collaborate & Improve: Work closely with the Team Lead and cross-functional teams to identify bottlenecks and establish priorities for new tools and infrastructure.

What you will bring to Acorns:

• 0-2 years of experience in investment, banking, or financial operations.
• Unrivaled Attention to Detail: The ability to consistently execute assigned tasks with a high degree of excellence and accuracy.
• Customer-Centric Mindset: A genuine passion for speaking to customers, answering queries, and solving complex financial issues.
• Strong Communication: Excellent written and verbal communication skills with a natural ability to build rapport and trust.
• Adaptability: A proactive work ethic and the ability to manage multiple priorities in a fast-paced, evolving business environment.
• Analytical Judgment: The ability to identify and elevate priority issues while using data and documentation to make informed decisions.
• Flexibility: Ability to work flexible hours; shifts may include evenings, weekends, or holidays to support our customers when they need us most.
• Hunger to deliver game-changing products.
• Exceptional drive and precision in delivery.
• A belief that your work is tied to your life's mission.
• Optimistic about the potential of societal change.

What we offer:

• Competitive salary and stock options
• A comprehensive benefits package for you and your family
• Flexible work location, hours, and paid time off
• 401(k) matching
• Monthly Acorns account contribution
• Mindfulness and Financial Wellness resources, Headspace and Addition Wealth
• Acorns Career Development Program (Ongoing training sessions, development plans, development check-ins, Cornerstone's online training platform)
• Roots Leadership Program for Emerging Leaders
• Community week onsite gatherings and various virtual events
• Talented and motivated team members who care deeply about one another, our mission, and our customers.
• The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.

About Acorns:

Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life-stage products serving the needs of kids, teens, adults, and parents. Named one of Time's "World's Best Brands of 2024," Acorns has helped over 14 million people save & invest over $27 billion dollars, much of it from spare change and small amounts.

Compensation Information:

The pay range for this position at commencement of employment is expected to be between $52,500 and $61,500/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including equity grants, and discretionary cash bonus awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Work Authorization:

Acorns participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit