Jr. Help Desk Specialist

Leidos Inc; McLean (VA); On-site; USD 59,000 - 107,000; Full time

Job summary

Leidos Inc. is seeking a Jr. Help Desk Specialist to support the Intelligence Sector’s Analysis Solutions Business Area (ASBA).

The role emphasizes customer service, effective communication, and strong problem-solving skills in IT service management environments. You will engage with users, troubleshoot issues, and coordinate with stakeholders to deliver timely incident resolutions. Ideal candidates have a Bachelor’s degree with relevant experience or a Master’s with limited prior experience,

Qualifications

• Active TS/SCI with polygraph required.
• Bachelor’s degree with 2+ years of experience, or Master’s with less than 2 years.
• Experience providing IT support across phone, remote, and hands-on hardware environments.
• Experience in a fast-paced environment with independent problem-solving.
• Strong verbal and written communication skills.

Responsibilities

• Interact with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide issues.
• Coordinate with customers and stakeholders to collect data and develop solutions for incident tickets and requirements.
• Examine customer problems and implement corrective actions to resolve or repair.
• Analyze recurring problems and initiate preventive solutions.

Skills

Customer service

Communication

Troubleshooting

JIRA

ServiceNow

Remedy

Desktop applications

Education

Bachelor’s degree (or higher)

Tools

JIRA

ServiceNow

Remedy

Job description

Description

Leidos has a new and exciting opportunity for a Jr. Help Desk Specialist in our Intelligence Sector's Analysis Solutions Business Area (ASBA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security!

This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.

Primary Responsibilities

• Responsible for interacting with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide application/system problems.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Duties include examining customer problems, identifying & implementing appropriate corrective action to initiate an effective solution/repair or return.
• This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.

Basic Qualifications

• To be considered, must have an active TS/SCI with a polygraph.
• Bachelors degree and 2 or more years, or Masters with less than 2 years of prior relevant experience. Will consider additional work experience in lieu of a degree
• Experience providing IT support across phone, remote, and hands-on hardware environments, applying independent judgment, originality, and innovative problem-solving to resolve a broad range of technical issues and assignments.
• Experience working in a face-paced environment
• Experience with troubleshooting issues in a growing environment
• Time management skills
• Strong oral and written communications skills
• Physical Requirements: Ability to lift and move IT equipment (up to 30-50 lbs.) and crawl under desks for physical cabling or machine setups.

#CABARESTON

#ASBA

#HALO

#HALOincumbents

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range:Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.