Jr Concierge - Part Time

LV Aero, LLC; San Antonio, Northern (TX, KY); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Starting hourly wages: $20–$30 perhour

Job summary

Jet Linx seeks a Jr Concierge to provide on-site support at the base, focusing on presentation, stocking, and guest interactions with clients. The role requires attention to detail, adherence to service standards, and flexibility for non-standard hours including nights, weekends, and holidays.

Key duties include purchasing stock per standards, documenting and resolving complaints, and maintaining a clean, welcoming environment in lobbies and common areas.

Qualifications

• Ability to understand and tailor all actions in accordance with defined Jet Linx service standards.
• Establish and maintain effective relationships with clients
• Utilize client information for problem resolution and improvements in service
• Ability to work flexible, non-standard hours including nights, weekends, and holidays
• Ability to work both independently and as part of a team
• Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
• Proficient with Microsoft Office Suite
• Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
• Ability to multi-task and complete work within assigned timelines under minimal supervision.
• Self-motivated and willingness to take initiative to research and resolve problems
• Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
• Ability to handle and maintain confidentiality of sensitive information
• Operate office equipment as needed

Responsibilities

• Purchasing stock in accordance with Jet Linx standards and submitting expense reports.
• Proactively communicate, document, and resolve complaints, escalating when needed.
• Operate client vehicles and wash as required around property and aircraft.
• Keep lobby, meeting areas, entryways and restrooms clean and inviting per standards.
• Maintain on-site attendance and alignment with core values.
• Perform other duties as assigned.

Skills

Client relationships

Communication skills

Microsoft Office

Attention to detail

Teamwork

Problem solving

Confidentiality

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Summary:

The Jr Concierge provides on-site support for all base duties as needed. The Jr Concierge show attention to detail when regarding the aesthetic and stocking needs of the respective base and are well-trained in flight greeting and interactions with clients.

Duties & Responsibilities:

• Responsible for purchasing stock in accordance with Jet Linx Service Standards submitting accurate and timely expense reports.
• Proactively communicate, document, and resolve complaints, escalating to management as necessary.
• Operate client vehicles cautiously around property including around aircraft/ground equipment as needed. Wash vehicles when appropriate.
• Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx Service Standards.
• Regular and predictable on-site attendance required.
• Demonstrate Jet Linx's core values and "Supply the High" in all interactions.
• Perform other duties as assigned.

Knowledge, Skills & Abilities:

• Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
• Establish and maintain effective relationships with clients
• Utilize client information for problem resolution and improvements in service
• Ability to work flexible, non-standard hours including nights, weekends, and holidays
• Ability to work both independently and as part of a team
• Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
• Proficient with Microsoft Office Suite
• Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
• Ability to multi-task and complete work within assigned timelines under minimal supervision.
• Self-motivated and willingness to take initiative to research and resolve problems
• Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
• Ability to handle and maintain confidentiality of sensitive information
• Operate office equipment as needed

Education and Work Experience:

• High school diploma or equivalent required
• 1 year of professional customer service experience in an environment with elevated service standards preferred
• Aviation industry experience or interest preferred

Physical Requirements:

• Majority of work is completed in a normal office work environment
• Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
• Must be able to move up to 25 pounds on an infrequent basis

Documentation Requirements:

• Ability to obtain a U.S. driver's license
• Proof of eligibility to work in the US

Compensation:

Jet Linx offers a competitive compensation and benefits package to team members. Starting hourly wages for this position ranges from $20 to $30 /hour. Actual hourly rates are provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate.