JPMorgan Private Client - Market Director - Executive Director

Testing Site - JPMC; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase in New York City seeks a Market Director to lead a team of Relationship Managers serving high-net-worth clients. You will develop market strategies, drive omni-channel client experiences, and ensure excellence in service, lending, and investment solutions.

Candidates should have a strong track record in sales leadership, practice management, and cross‑department collaboration to grow affluent relationships.

Qualifications

• 10+ years in banking, wealth management or financial services serving affluent clients.
• Proven ability to recruit and develop high-performing professionals.
• Demonstrated client-centric approach and strategic growth track record.

Responsibilities

• Recruit, lead, mentor, and manage a team of Relationship Managers.
• Develop and execute market strategic plans to expand affluent client base.
• Build and maintain relationships with key clients and influencers.
• Collaborate with lines of business to ensure seamless client experiences.
• Promote a culture of excellence, collaboration, and continuous improvement.
• Set performance expectations and provide coaching and feedback.
• Serve as escalation point for complex client issues and risk controls.
• Represent JPMorgan Chase at industry events and networks.

Skills

Banking

Wealth management

Team leadership

Recruiting

Relationship building

Strategic planning

Travel willingness

Education

College degree or military equivalent preferred

Tools

NMLS registration

Job description

JPMorgancontinuestoexpandourmarketpresenceandhigh-touchservicemodelforhigh-net-worthcustomerswithourPrivateClientoffering. WearesearchingforanexperiencedMarketDirectortodevelopandmanageateamofRelationshipManagersinNew York City.

As the Market Director you will lead and develop a team of highly skilled Relationship Managers who nurture and develop high-net-worth client relationships . They provide centralized, high-touch service to offer best-in-class banking, lending, investment solutions, and thought leadership. Your role requires strategic thinking, a passion for exceptional client service, and a history of successfully building omni-channel businesses to meet the financial needs of affluent clients. Additionally, you'll need expertise in Sales and Practice Management to ensure dynamic and consistent performance at both the Relationship Manager and market levels.

Job responsibilities

• Recruit, lead, mentor, and manage a team of exceptional Relationship Managers. Foster their professional growth by providing training and development opportunities


• Spearhead the development and execution of market strategic plans aimed at expanding the affluent client segment


• Build and maintain strong relationships with key clients and centers of influence


• Foster relationships with leaders across various lines of business to identify collaborative opportunities and ensure seamless client experiences


• Promote a culture of excellence, collaboration, and continuous improvement within the team and among internal stakeholders


• Establish clear performance expectations for team members. Provide regular feedback and coaching to help them achieve their goals and enhance their skills.


• Serve as the escalation point for complex client issues, ensuring timely and effective resolution


• Represent JPMorgan Chase at industry events and networking opportunities


• Create and promote a culture of risk management and controls

Required qualifications, capabilities, and skills

• 10 Years in banking, wealth management, or financial services, with a focus on serving affluent clients


• 5 years of experience in recruiting, developing, and coaching exceptional professionals who can serve affluent clients across their banking, investment, and lending needs


• Strong capability to cultivate a client-centric culture that prioritizes personalized service and long-term relationship building


• Strong track record in business development, including working with strategic clients and centers of influence to drive business growth and expand market reach


• Exceptional interpersonal and communication skills, coupled with strategic thinking abilities


• Proven success in building and maintaining internal partnerships across various departments to enhance service delivery and client care, with a focus on collaborative growth strategies.


• Ability to travel 30% of the time; willingness and ability to travel as needed

Preferred qualifications, capabilities, and skills

• College degree or military equivalent preferred.


• Federal Deposit Insurance Act:
  This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.


• Dodd Frank/Truth in Lending Act


• This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.


• In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.


• Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx