Joyful Bakery Guest Experience Specialist

Nothing Bundt Cakes; Gilbert, Northern (AZ, KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee discounts

Enjoy your evenings

Flexible scheduling

Casual dress code

Cake discounts

Applicants 16+ welcome

A fun, upbeat workplace

Make new friends

Training and development

Make an impact

Job summary

Nothing Bundt Cakes in Gilbert, AZ is seeking a Joy Creator to greet guests, take orders, and help customers select cakes and celebration items. Training occurs at the Gilbert Bakery, with opportunities to advance and a welcoming, upbeat team environment.

As a Joy Creator, you will engage customers with warmth, learn our product line, and process orders using a POS system. Flexible scheduling and a casual dress code make this role ideal for students and part-time seekers.

Qualifications

• Must be 16 years of age or older.
• No formal education or previous work experience is required.
• Previous guest service experience in a Bakery, restaurant, retail store, or similar environment is a plus—but we\'ll teach the right person!

Responsibilities

• Greet every walk-in and phone guest with genuine warmth, enthusiasm, and a helpful attitude.
• Follow Nothing Bundt Cakes Sweet Steps of Service to create an exceptional guest experience.
• Learn our cakes, flavors, sizes, pricing, promotions, and retail merchandise so you can confidently help guests find exactly what they need.
• Recommend celebration extras such as balloons, candles, cards, and other merchandise.
• Accurately and efficiently process guest orders using our point-of-sale system.
• Invite guests to join the Nothing Bundt Cakes Loyalty Program and stay connected with upcoming promotions.
• Keep the Bakery clean, organized, stocked, and ready to welcome guests.
• Replenish merchandise and maintain an attractive cake display.
• Assist with preparing cake decorations and packaging supplies when needed.
• Follow all food safety, health, cleanliness, dress code, and company policies.
• Arrive on time and maintain dependable attendance.
• Jump in wherever needed to support your teammates and create a great Bakery experience.

Skills

Guest service

Multitasking

Attention to detail

Communication

POS familiarity

Math skills

Team player

Education

No formal education required

Tools

Point-of-Sale system (POS)

Job description

Nothing Bundt Cakes in Gilbert, AZ is seeking a Joy Creator to greet guests, take orders, and help customers select cakes and celebration items. Training occurs at the Gilbert Bakery, with opportunities to advance and a welcoming, upbeat team environment.

As a Joy Creator, you will engage customers with warmth, learn our product line, and process orders using a POS system. Flexible scheduling and a casual dress code make this role ideal for students and part-time seekers.